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- //来电弹屏
- laydate.skin('molv');
- laydate({
- elem: '#old_startTime',
- event: 'focus'
- });
- laydate({
- elem: '#old_endTime',
- event: 'focus'
- });
- laydate({
- elem: '#con_startTime',
- event: 'focus'
- });
- laydate({
- elem: '#con_endTime',
- event: 'focus'
- });
- //权限展示
- $.getJSON(huayi.config.callcenter_url + 'CallInScreen/GetCurrUserDep', {
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- console.log(result);
- if(result.data.groname == "客服组") {
- $(".KF").show();
- } else {
- $(".SC").show();
- $("#SCorderlist").show();
- }
- }
- })
- //弹屏右侧切换效果
- $(".ldtp-cr ul.ld-service li").click(function() {
- $(this).addClass("cr-click").siblings().removeClass("cr-click");
- loadOld();
- });
- $('.pre-add').click(function() {
- var par = $(this).parent().parent();
- par.hide().siblings().show();
- })
- //来电时传输的数据
- var Number = helper.request.queryString("Number");
- var CallID = helper.request.queryString("CallID");
- var KHid;
- $(".hidTel").val(Number);
- $(".tel").text(Number);
- $("#zxdh_").val(Number);
- $("#tsdh").val(Number);
- $(".ldtime").text(top.getNowFormatDate());
- $(".thsc").text("00:00");
- $(".hidCallID").val(CallID);
- $(".ldtel").text(Number);
- $("#tsdh").val(Number);
- $(".ldtel1").val(Number); //左侧联系电话
- $("#Tel").val(Number); //右侧客服部 新增工单电话
- $("#marketTel").val(Number);//右侧市场部 新增工单电话
- //获取信息
- var UserCode;
- $.getJSON(huayi.config.callcenter_url + 'UserAccount/GetNowUser', {
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- if(result.data.role) {
- // console.log(result.data);
- UserCode = result.data.user.F_UserCode;
- }
- }
- })
- //获取电话所属地
- $.getJSON(huayi.config.callcenter_url + 'CallInScreen/GetPhoneLocation', {
- "tel": Number,
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- $(".khgsd").text(result.data);
- // $(".ldlocation").text(result.data);
- }
- })
- var citys= ["北京市", "天津市", "河北省", "山西省", "内蒙古", "辽宁省", "吉林省", "黑龙江省", "上海市", "江苏省", "浙江省", "安徽省", "福建省", "江西省", "山东省", "河南省", "湖北省", "湖南省", "广东省", "广西自治区", "海南省", "重庆市", "四川省", "贵州省", "云南省", "西藏自治区", "陕西省", "甘肃省", "青海省", "宁夏回族自治区", "新疆维吾尔自治区", "香港特别行政区", "澳门特别行政区", "台湾省", "钓鱼岛", "其他附属岛屿"];
- $("<option value='' >请选择省份</option>").appendTo('#testInput1');
- $(citys).each(function(i, n) {
- $("<option value='" + n + "'>" + n + "</option>").appendTo('#testInput1');
- });
- $('#testInput1').comboSelect();
- //获取客户信息
- $.getJSON(huayi.config.callcenter_url + 'Customer/GetCustomerByTel', {
- "tel": Number,
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success" && result.data != null) {
- KHid = result.data.F_CustomerId;
- $("#khid").val(result.data.F_CustomerId);
- $('.ldname').val(result.data.F_CustomerName); //客户姓名
- // $("#testInput1_input").val(result.data.F_Province); //省份
- console.log(result.data.F_Province);
- if(result.data.F_Province){
- $("#testInput1_input").val(result.data.F_Province); //省份
- }else{
- $("#testInput1_input").val('');
- }
- if(result.data.F_CustomerIndustry){
- $("#testInput2_input").val(result.data.F_CustomerIndustry); //来电单位
- }else{
- $("#testInput2_input").val('');
- }
- //客服部显示
- $("#callCustomer").val(result.data.F_CustomerName); //客户姓名
-
- $("#lddep").val(result.data.F_CustomerIndustry); //来电单位
- $("#fkdep").val(result.data.fkdep)
- //市场部显示
- $("#marketName").val(result.data.F_CustomerName);
-
- $("#lddepr").val(result.data.F_CustomerIndustry);
- $("#fkdep").val(result.data.fkdep)
- }else{
- $("#testInput2_input").val('');
- }
- })
- var timestamp = Date.parse(new Date());
- $('.head-pic .lahei .la-before').show();
- $('.head-pic .lahei .la-after').hide();
- //点击挂断
- $('.head-pic .td-call .take').click(function() {
- // top.obj.Type = "DropCall";
- top.obj.Type = "TurnIvr";
- // top.obj.AgentID = $.cookie("zx_user");
- // top.obj.AgentExten = $.cookie("extno");
- top.obj.IvrName = "MYD";
- top.obj.IvrPos = "1";
- top.Send();
- });
- //点击拉黑事件
- $('.head-pic .lahei .la-before').click(function() {
- if(!$(".hidTel").val()) {
- layer.confirm('来电号码为空!', {
- btn: ['确定']
- });
- return;
- }
- $("#time-word").val('');
- $('.ldtp-con .hei-list').show();
- })
- //拉黑输入框事件
- $('.hei-list .bacha').click(function() {
- $('.ldtp-con .hei-list').hide();
- $("#time-word").val('');
- })
- var reg = /^\+?[1-9][0-9]*$/;
- $('#bc').click(function() {
- var n = $("#time-word").val();
- var val = $("input[name='time']:checked").val();
- if(n) {
- if(!(reg.test(n))) {
- layer.confirm('请输入整数时间!', {
- btn: ['确定']
- });
- return;
- }
- } else {
- if(val == '4') {
- n = 0;
- } else {
- layer.confirm('请输入整数时间!', {
- btn: ['确定']
- });
- return;
- }
- }
- $.post(huayi.config.callcenter_url + 'CallInScreen/AddBlack', {
- tel: $(".hidTel").val(),
- num: n,
- type: val,
- "token": $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- layer.msg("拉入黑名单成功");
- $('.la-shichang .blackTime').html(result.data);
- //$('.ldtp-con .hei-list').removeClass('bounceIn');
- //$('.ldtp-con .hei-list').addClass('bounceOutUp');
- $('.ldtp-con .hei-list').hide();
- $('.head-pic .lahei .la-before').hide();
- $('.head-pic .lahei .la-after').show();
- $('.head-pic .lahei .retur').show();
- }
- })
- })
- $('.la-after').click(function() {
- if(!$(".hidTel").val()) {
- layer.confirm('来电号码为空!', {
- btn: ['确定']
- });
- return;
- }
- $("#time-word").val('');
- $('.ldtp-con .hei-list').show();
- $('.ldtp-con .hei-list').removeClass('bounceOutUp');
- $('.ldtp-con .hei-list').addClass('bounceIn');
- })
- $('.head-pic .lahei .retur').click(function() {
- $.getJSON(huayi.config.callcenter_url + 'CallInScreen/DelBlack', {
- tel: $(".hidTel").val(),
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- layer.msg("取消黑名单成功");
- $('.head-pic .lahei .retur').hide();
- $('.head-pic .lahei .la-after').hide();
- $('.head-pic .lahei .la-before').show();
- }
- })
- })
- $(".col-sm-3").mouseleave(function() {
- $(".ztree").parent().hide();
- })
- //市场部创建工单
- $(".addts").click(function() {
- var marketName = $("#marketName").val();
- var marketTel = $("#marketTel").val();
- var lddep_market = $("#lddep").val();
- var fkdep_market = $("#testInput_markfkdep_input").val();
- var fkcont_market = helper.HtmlUtil.htmlEncodeByRegExp(changeEditorMarket.html());
- var callid = $(".hidCallID").val();
- if(!marketName) {
- layer.confirm('请输入姓名!', {
- btn: ['确定']
- });
- return;
- }
- if(!marketTel) {
- layer.confirm('请输入电话!', {
- btn: ['确定']
- });
- return;
- }
- if(!lddep_market) {
- layer.confirm('请选择来电单位!', {
- btn: ['确定']
- });
- return;
- }
- if($('#DicValueList_market').val()=='') {
- layer.confirm('请选择工单来源!', {
- btn: ['确定']
- });
- return;
- }
- if($('#OPID_market').val()=='') {
- layer.confirm('请选择工单类型!', {
- btn: ['确定']
- });
- return;
- }
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "CallInScreen/AddWorkOrder",
- dataType: 'json',
- async: true,
- beforeSend: function() { //触发ajax请求开始时执行
- $('.addts').attr("disabled", true);
- $('.addts').text('创建中...');
- },
- data: {
- callCustomer: marketName,
- tel: marketTel,
- lddep: lddep_market,
- fkdep: fkdep_market,
- fkcont: fkcont_market,
- gdly:$('#DicValueList_market').val(),
- gdlx: $('#OPID_market').val(),
- province: $("#testInput1_input").val(),
- "token": $.cookie("token")
- },
- success: function(result) {
- if(result.state.toLowerCase() == "success") {
- loadOld();
- $("#marketName").val('');
- $("#marketTel").val('');
- $("#lddep_market").val('');
- $("#testInput_markfkdep_input").val('');
- $("#fkcont_market").val('');
- layer.msg("创建工单成功");
- $('.addts').attr("disabled", false);
- $('.addts').text('创建');
- }
- }
- });
- })
- KindEditor.ready(function(K) {
- window.changeEditor = K.create('#fkcont'); //修改弹出框编辑器
- })
- KindEditor.ready(function(K) {
- window.changeEditorMarket = K.create('#fkcont_market'); //修改弹出框编辑器
- })
- //客服组增加工单
- $(".add_").click(function() {
- //联系人
- var callCustomer = $("#callCustomer").val();
- //来电号码
- var tel = $("#Tel").val();
- //来电单位
- var lddep = $('#lddep').val();
- //反馈单位
- var fkdep = $("#testInput_cusfkdep_input").val();
- ///工单来源id
- var gdly = $("#DicValueList").val();
- //工单类型id
- var gdlx = $("#OPID").val();
- //工单状态id
- var gdzt = $("#State").val();
- var type = "1";
- if(!callCustomer) {
- layer.confirm('请输入姓名!', {
- btn: ['确定']
- });
- return;
- }
- if(!tel) {
- layer.confirm('请输入电话!', {
- btn: ['确定']
- });
- return;
- }
- if(!lddep) {
- layer.confirm('请选择来电单位!', {
- btn: ['确定']
- });
- return;
- }
- if(!fkdep) {
- layer.confirm('请选择反馈单位!', {
- btn: ['确定']
- });
- return;
- }
- if(!gdly) {
- layer.confirm('请选择工单来源!', {
- btn: ['确定']
- });
- return;
- }
- if(!gdlx) {
- layer.confirm('请选择工单类型!', {
- btn: ['确定']
- });
- return;
- }
- if(!gdzt) {
- layer.confirm('请选择工单状态!', {
- btn: ['确定']
- });
- return;
- }
- $.ajax({
- type: "post",
- url: huayi.config.callcenter_url + "CallInScreen/AddWorkOrder",
- dataType: 'json',
- async: true,
- beforeSend: function() { //触发ajax请求开始时执行
- $('.add_').attr("disabled", true);
- $('.add_').text('创建中...');
- },
- data: {
- callCustomer: callCustomer,
- tel: tel,
- lddep: lddep,
- fkdep: fkdep,
- gdly: gdly,
- gdlx: gdlx,
- gdzt: gdzt,
- fkcont:helper.HtmlUtil.htmlEncodeByRegExp(changeEditor.html()),//反馈内容
- sendmsg: $('#sendmsg').val(),//快递信息
- note1: $("#note1").val(),//备注一
- note2: $("#note2").val(),//备注二
- note3: $("#note3").val(),//备注三
- callid: $(".hidCallID").val(),//callid
- province: $("#testInput1_input").val(),
- "token": $.cookie("token")
-
- },
- success: function(result) {
- if(result.state.toLowerCase() == "success") {
- loadOld();
- $("#callCustomer").val('');
- //来电号码
- $("#Tel").val('');
- //来电单位
- $('#lddep').val('');
- //反馈单位
- $("#testInput_cusfkdep_input").val('');
- ///工单来源id
- $("#DicValueList").val('');
- //工单类型id
- $("#OPID").val('');
- //工单状态id
- $("#State").val('');
- //反馈内容
- $("#fkcont").val('');
- //快递信息
- $('#sendmsg').val('');
- //备注一
- $("#note1").val('');
- //备注二
- $("#note2").val('');
- //备注三
- $("#note3").val('');
- layer.msg("创建工单成功");
- $('.add_').attr("disabled", false);
- $('.add_').text('创建');
- }
- }
- });
- })
- //客户资料
- $('.khzl tbody>tr>td input').attr('readonly', true);
- $('.save').hide();
- $('.cancel').hide();
- $('.edit').click(function() {
- $('.save').show();
- $('.cancel').show();
- $('.edit').hide();
- $('.khzl tbody>tr>td input').attr('readonly', false);
- $('.khzl tbody>tr>td input').css('border-bottom', "1px solid #b3b3b3");
- // $(".testInput2").show();
- // $(".testInput1").css('display', "block");
- $(".ldpamter").hide();
- $(".ldlocation").hide();
- })
- $('.cancel').click(function() {
- $('.khzl tbody>tr>td input').attr('readonly', true);
- $('.khzl tbody>tr>td input').css('border', "0");
- $('.save').hide();
- $('.cancel').hide();
- $('.edit').show();
- // $('.testInput2').attr('display', 'none');
- // $(".testInput1").hide();
- $(".ldpamter").show();
- $(".ldlocation").show();
- })
- //保存客户
- $(".save").click(function() {
- var reg = /^((13[0-9])|(14[5|7])|(15([0-3]|[5-9]))|(18[0,5-9]))\d{8}$|^0\d{2,3}-?\d{7,8}$/;
- //var khid = $("#khid").val();
- KHid = $("#khid").val();
- var khmc = $(".khmc").val();
- var tel1 = $(".ldtel1").val();
- var testInput2 = $("#testInput2_input").val();
- var ldlocation = $("#testInput1_input").val();
- if(!khmc) {
- layer.confirm('请输入客户名称!', {
- btn: ['确定']
- });
- return;
- } else if(!ldlocation) {
- layer.confirm('请输入省份!', {
- btn: ['确定']
- });
- return;
- }
- $.post(huayi.config.callcenter_url + 'Customer/AddCustomer', {
- id: $(".hidCallID").val(),
- cid: KHid,
- name: khmc,
- province: ldlocation, //省份
- customerindustry: testInput2, //来电单位
- mobile: tel1,
- "token": $.cookie("token")
- }, function(result) {
- result = $.parseJSON(result);
- if(result.state.toLowerCase() == "success") {
- $("#khid").val(result.data);
- $("#tskh").val(khmc);
- layer.msg("保存成功");
- $('.khzl tbody>tr>td input').css('border', "0");
- $('.edit').show();
- $('.save').hide();
- $('.cancel').hide();
- $('.save').hide();
- $('.cancel').hide();
- $('.edit').show();
- $("#marketName").val(khmc);
- $("#marketTel").val(tel1);
- $("#lddepr").val(testInput2);
- $("#callCustomer").val(khmc); //客户姓名
- $("#Tel").val(tel1); //联系电话
- $("#lddep").val(testInput2); //来电单位
- }
- })
- })
- //知识库查询
- $(".searIcon").click(function() {
- loadZSK();
- })
- //历史记录查询
- $(".searchbtn").click(function() {
- loadOld();
- })
- //新增记录
- $(".addjl").click(function() {
- var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
- if(type == '3') {
- $(".addgd").show();
- $(".tbold").hide();
- // Select($("#testInput_"));
- } else if(type == '1') {
- $(".zxbg").show();
- $(".tbold").hide();
- }
- })
- //获取知识库
- loadZSK();
- //获取知识库
- function loadZSK() {
- $.getJSON(huayi.config.callcenter_url + 'CallInScreen/GetZSKList', {
- "keywords": $(".search").val(),
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- $(".ldcr-bottom .detail-con ul").empty();
- $(result.data).each(function(i, n) {
- var html = '<li>' +
- ' <div class="zhishi-title clearfix">' +
- ' <a href="javascript:void(0);" >' + n.F_Title + '</a>' +
- ' <em >' + n.F_CreateOn + '</em>' +
- ' </div>' +
- ' <div class="explancon">' +
- n.F_Content +
- ' </div>' +
- '</li>';
- $(html).appendTo($(".ldcr-bottom .detail-con ul")).find(".zhishi-title").click(function(event) {
- event.stopPropagation();
- if($(this).hasClass("active")) {
- $(this).removeClass("active")
- } else {
- $(".zhishi-title").removeClass("active");
- $(this).addClass("active");
- }
- })
- })
- }
- })
- }
- $('input:radio[name="banli"]').change(function() {
- if($(this).val() == '1') {
- $(".Nows_box").show();
- } else {
- $(".Nows_box").hide();
- }
- })
- //获取历史记录
- loadOld()
- //获取历史记录
- function loadOld() {
- $(".addgd").hide();
- $(".tbold").show();
- $(".zxbg").hide();
- var type = $(".ldtp-cr ul.ld-service .cr-click").attr("itemtype");
- if(type != '0') {
- $(".complain").hide();
- $(".complain").eq(1).show();
- //先销毁表格
- $('#orderlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#orderlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "WorkOrder/GetList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 5, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [5, 10, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- page: params.pageNumber,
- pagesize: params.pageSize,
- tel: $(".hidTel").val(),
- starttime: $("#con_startTime").val(),
- endtime: $("#con_endTime").val(),
- token: $.cookie("token"),
- isldtp: 1,
- fkdep: $("#fkdep").val()
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- } else if(type = '0') {
- $(".complain").hide();
- $(".complain").eq(0).show();
- //先销毁表格
- $('#oldlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#oldlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 5, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [5, 10, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- page: params.pageNumber,
- pagesize: params.pageSize,
- tel: $(".hidTel").val(),
- starttime: $("#old_startTime").val(),
- endtime: $("#old_endTime").val(),
- token: $.cookie("token")
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- } else {
- // $(".complain").hide();
- // $(".complain").eq(1).show();
- //先销毁表格
- $('#SCorderlist').bootstrapTable('destroy');
- //初始化表格,动态从服务器加载数据
- $("#SCorderlist").bootstrapTable({
- method: "get", //使用get请求到服务器获取数据
- url: huayi.config.callcenter_url + "CallInScreen/GetOldList", //获取数据的Servlet地址
- contentType: 'application/x-www-form-urlencoded',
- striped: true, //表格显示条纹
- pagination: true, //启动分页
- pageSize: 5, //每页显示的记录数
- pageNumber: 1, //当前第几页
- pageList: [5, 10, 50, 100], //记录数可选列表
- search: false, //是否启用查询
- showColumns: false, //显示下拉框勾选要显示的列
- showRefresh: false, //显示刷新按钮
- sidePagination: "server", //表示服务端请求
- //设置为undefined可以获取pageNumber,pageSize,searchText,sortName,sortOrder
- //设置为limit可以获取limit, offset, search, sort, order
- queryParamsType: "undefined",
- queryParams: function queryParams(params) { //设置查询参数
- var param = {
- page: params.pageNumber,
- pagesize: params.pageSize,
- tel: $(".hidTel").val(),
- starttime: $("#con_startTime").val(),
- endtime: $("#con_endTime").val(),
- token: $.cookie("token"),
- // isldtp:1,
- fkdep: $("#fkdep").val()
- };
- return param;
- },
- onLoadSuccess: function() { //加载成功时执行
- //layer.msg("加载成功");
- },
- onLoadError: function() { //加载失败时执行
- //layer.msg("加载数据失败", { time: 1500, icon: 2 });
- }
- });
- }
- if(type == '3') {
- getLX($("#tslx"), "TSLX");
- getBM($("#zrbmtree"));
- getBM($("#clbmtree"));
- }
- }
- //格式化历史记录内处理方式
- function formatterDealType(val, row) {
- //处理方式0:IVR处理1骚扰电话2自助服务3转值班电话4留言5呼损6人工处理
- var str = '-';
- switch(val) {
- case 0:
- str = 'IVR处理';
- break;
- case 1:
- str = '骚扰电话';
- break;
- case 2:
- str = '自助服务';
- break;
- case 3:
- str = '转值班电话';
- break;
- case 4:
- str = '留言';
- break;
- case 5:
- str = '呼损';
- break;
- case 6:
- str = '人工处理';
- break;
- }
- return str;
- }
- function Detail(val) {
- if(val) {
- var str = '<div style="color:#e43926;" '
- str = str + ' title="' + val + '" ';
- if(val.length > 10){
- str =str + '>' + val.substring(0, 10) + '...</div>';
- }
- else{
- str = str + '>' + val + '</div>';
- }
- return str
- }
-
-
- }
- function GetCallState(val) {
- if(val == '1') {
- return '已接通';
- } else {
- return '未接通';
- }
- }
- //音频
- function setCode(val) {
- if(val) {
- return '<div class="imgs" style="cursor: pointer;">' +
- '<img src="../img/vice.png" alt="" onclick= ck(this) item="' + val + '" />' +
- '</div>';
- } else {
- return '';
- }
- }
- //录音
- function ck(val) {
- var path = $(val).attr("item");
- $(".t-shade").addClass("cx");
- $(".Ly_box").empty();
- $(".down").attr("href", path);
- $('<audio style="width: 100%;"class=" " src="' + path + '" loop="loop" controls="controls" ></audio>').appendTo(".Ly_box");
- }
- function GetDealState(val) {
- if(val == '1') {
- return '已处理';
- } else {
- return '未处理';
- }
- }
- function GetStateName(val) {
- var str = '';
- switch(val + '') {
- case '0':
- str = "待处理";
- break;
- case '1':
- str = "已处理";
- break;
- }
- return str;
- }
- //截取字符串
- function GetCont(val) {
- var str = '<div '
- if(val.length > 20) {
- str = str + ' title="' + val + '" ';
- val = val.substr(0, 20) + "...";
- }
- return str + '>' + val + '</div>';
- }
- //获取类型
- function getLX(obj, type) {
- obj.empty();
- $.getJSON(huayi.config.callcenter_url + 'Dictionary/GetDicValueListByFlag', {
- "flag": type,
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- $(result.data).each(function(i, n) {
- obj.append('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>');
- })
- }
- })
- }
- //获取部门
- var setting = {
- data: {
- key: {
- name: "F_DeptName"
- },
- simpleData: {
- enable: true,
- idKey: "F_DeptId",
- pIdKey: "F_ParentId",
- rootPId: 0
- }
- },
- callback: {
- onClick: zTreeOnClick
- }
- };
- function getBM(obj) {
- $.getJSON(huayi.config.callcenter_url + 'Department/GetAllList', {
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- $.fn.zTree.init(obj, setting, result.data);
- }
- })
- }
- function zTreeOnClick(event, treeId, treeNode) {
- var obj = $("#" + event.data.treeId).parent();
- obj.parent().find("input").eq(0).val(treeNode.F_DeptName);
- obj.parent().find("input").eq(1).val(treeNode.F_DeptId);
- obj.hide();
- if(event.data.treeId == "zrbmtree") {
- getRY($("#zrid"), $("#zrbm").val());
- }
- if(event.data.treeId == "clbmtree") {
- getRY($("#clid"), $("#clbm").val());
- }
- };
- //获取人员
- function getRY(obj, deptid) {
- obj.empty();
- obj.append('<option value="">--请选择--</option>');
- $.getJSON(huayi.config.callcenter_url + 'UserAccount/GetDeptUserList', {
- "deptid": deptid,
- "token": $.cookie("token")
- }, function(result) {
- if(result.state.toLowerCase() == "success") {
- $(result.data).each(function(i, n) {
- obj.append('<option value="' + n.F_UserId + '">' + n.F_UserName + '</option>');
- })
- }
- })
- }
- //反馈单位 and来电单位
- //getAccount('#fkdep');
- // getAccount('#fkdep_market');//反馈单位
- //getAccount('#lddep_market'); //来电单位
- function getAccount(obj) {
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Customer/BindLDdep",
- dataType: 'json',
- async: true,
- data: {
- token: $.cookie("token")
- },
- success: function(data) {
- var Count = data.data.dep;
- $(Count).each(function(i, n) {
- $("<option value='" + n + "'>" + n + "</option>").appendTo($(obj));
- })
- // $(obj).selectpicker('refresh');
- }
- });
- }
- //工单来源
- $.ajax({
- url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
- type: 'get',
- async: true,
- data: {
- // tel: '123456789',
- flag: 'GDLY',
- token: $.cookie("token")
- },
- dataType: "json",
- success: function(res) {
- if(res.state == "success") {
- console.log(res.data);
- $('<option value="">全部</option>').appendTo($("#DicValueList"));
- $(res.data).each(function(i, n) {
- if(n.F_DictionaryValueId == "468") {
- $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
- $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#DicValueList_market"));
- } else {
- $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList"));
- $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#DicValueList_market"));
- }
- })
- }
- }
- });
- $("#citySel").click(function() {
- if($(".menuContent").is(":hidden")) {
- $(".menuContent").show();
- } else {
- $(".menuContent").hide();
- }
- })
- $("#citySel_market").click(function() {
- if($(".menuContent_market").is(":hidden")) {
- $(".menuContent_market").show();
- } else {
- $(".menuContent_market").hide();
- }
- })
- //工单类型
- //部门
- tree()
- function tree() {
- $.get(huayi.config.callcenter_url + "WorkType/GetTreeList", {
- "token": $.cookie("token"),
- // "pid": pid
- }, function(result) {
- result = $.parseJSON(result);
- $.fn.zTree.init($("#treeDemo"), setting2, result.data); //实例化树形图
- $.fn.zTree.init($("#treeDemo_market"), setting2, result.data); //实例化树形图
- });
- }
- var setting2 = {
- data: {
- key: {
- name: "text"
- },
- simpleData: {
- enable: true,
- idKey: "id",
- rootPId: 0
- }
- },
- callback: {
- onClick: addTreeClick
- }
- }
- function addTreeClick(event, treeId, treeNode) {
- IDs = treeNode.id;
- Names = treeNode.text;
- $('#citySel').val(Names);
- $('#citySel_market').val(Names);
- $("#OPID").val(IDs);
- $("#OPID_market").val(IDs);
- $('.menuContent_market').hide()
- };
- //状态
- $.ajax({
- url: huayi.config.callcenter_url + "Dictionary/GetDicValueListByFlag",
- type: 'get',
- async: true,
- data: {
- flag: 'GDZT',
- token: $.cookie("token")
- },
- dataType: "json",
- success: function(res) {
- if(res.state == "success") {
- console.log(res.data);
- $('<option value="">全部</option>').appendTo($("#State"));
- $(res.data).each(function(i, n) {
- if(n.F_DictionaryValueId == '472') {
- $('<option value="' + n.F_DictionaryValueId + '" selected="selected">' + n.F_Name + '</option>').appendTo($("#State"));
- } else {
- $('<option value="' + n.F_DictionaryValueId + '">' + n.F_Name + '</option>').appendTo($("#State"));
- }
- })
- //
- }
- }
- });
- //查看详情
- function ckxq(str) {
- layer.open({
- type: 2,
- content: "CommonHtml/WorkDatil.html?wid=" + str, //iframe的url,no代表不显示滚动条
- title: '工单详情',
- area: ['85%', '80%'], //宽高
- });
- }
- //清空
- function Clean() {
- //左侧
- //debugger;
- $('.ldname').val(''); //投诉人
- $('#khid').val('');
- $('.tsdh').val(''); //投诉电话
- $('.ldlocation').text('未知'); //归属地
- $('.lxr').val(''); //联系人
- $('.lxdh').val(''); //联系电话
- $('.postcode').val(''); //邮编
- $('.email').val(''); //email
- $('.ldtime').val(''); //来电时间
- //右侧
- $("#cusname").val(''); //=投诉人姓名
- $("#cussex").val('');
- $("#cusphone").val(''); //=投诉人电话
- $("#email").val('');
- $("#zipcode").val('');
- $("#conphone").val('');
- $("#title").val('');
- $("#content").val('');
- $("#sourcearea").val(); //=事发地域id
- $('#sourceaddress').val(''); //=事发详细地址
- $("input[name='baomi'][value='1']").prop("checked", true); //=(0转办1直办)
- $("#type option:first").prop("selected", 'selected');
- $("#level option:first").prop("selected", 'selected');
- $("#keys option:first").prop("selected", 'selected');
- $("#sourcearea option:first").prop("selected", 'selected');
- $('#result').val('');
- }
- //Select($("#testInput_"));
- $('#testInput_cusfkdep').comboSelect();
- $('#testInput_markfkdep').comboSelect();
- $('#testInput2').comboSelect();
- $('#testInput1').comboSelect();
- newBindLDdep($('#testInput_cusfkdep'), $('#testInput_markfkdep'), $('#testInput2'))
- //Select($("#testInput1_"));
- //Select($("#testInput2"));
- //getProvice($("#testInput1"));
- function Select(obj) {
- obj.click(function(event) {
- event.preventDefault();
- });
- obj.focus(function() { //
- //失去焦点后触发的事件
- obj.parent().find('.testInput-list').show();
- BindLDdep();
- });
- // obj.blur(function() { //
- // $('.testInput-list').hide();
- // });
- obj.bind("input propertychange", function() {
- var value = $(this).val();
- obj.parent().find('.testInput-list').show();
- BindLDdep(value)
- });
- //请求单位
- function BindLDdep(str) {
- $('.testInput-list').empty();
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Customer/BindLDdep",
- dataType: 'json',
- async: true,
- data: {
- keypara: str,
- token: $.cookie("token")
- },
- success: function(data) {
- var Count = data.data.dep;
- console.log(Count);
- var html = '';
- $(Count).each(function(i, n) {
- html = '<li value="' + n + '">' + n + '</li>';
- $(html).appendTo($('.testInput-list'))
- });
- $('.testInput-list>li').click(function() {
- obj.val($(this).html());
- console.log($(this).html());
- $('.testInput-list').hide();
- })
- }
- });
- };
- //
- }
- function Selects(objs) {
- // obj.click(function(event) {
- // event.preventDefault();
- // });
- // obj.focus(function() { //
- // //失去焦点后触发的事件
- // obj.parent().find('.testInput-list').show();
- // BindLDdep();
- // });
- //
- // obj.blur(function() { //
- // $('.testInput-list').hide();
- // });
- // obj.bind("input propertychange", function() {
- // var value = $(this).val();
- // BindLDdep(value);
- // obj.parent().find('.testInput-list').show();
- // if(value) {
- // var len = City_.length;
- // var arr = [];
- // for(var i = 0; i < len; i++) {
- // //如果字符串中不包含目标字符会返回-1
- // if(City_[i].indexOf(value) != -1) {
- // $('.testInput-list').empty();
- // arr.push(City_[i]);
- // $(arr).each(function(i, n) {
- // html = '<li value="' + n + '">' + n + '</li>';
- // $(html).appendTo($('.testInput-list'));
- // $('.testInput-list').css('height', '200px');
- // });
- // }
- // }
- // console.log(arr);
- // $('.testInput-list>li').click(function() {
- // obj.val($(this).html());
- // console.log($(this).html());
- // $('.testInput-list').hide();
- // })
- // } else {
- // $('.testInput-list').css('height', '159px');
- //
- // }
- //
- // });
- //
- // //请求单位
- // function BindLDdep(str) {
- // $('.testInput-list').empty();
- // var html = '';
- // $(City_).each(function(i, n) {
- // html = '<li value="' + n + '">' + n + '</li>';
- // $(html).appendTo($('.testInput-list'))
- // });
- // $('.testInput-list>li').click(function() {
- // obj.val($(this).html());
- // console.log($(this).html());
- // $('.testInput-list').hide();
- // })
- //
- // };
- //
-
- var html = '';
- $(City_).each(function(i, n) {
- html = "<option value='" + n + "'>" + n + "</option>";
- $(html).appendTo(objs);
- debugger
- });
- objs.comboSelect();
-
-
-
- }
- $(document).ready(function() {
- // $(document).click(function(e) {
- // if(!$(e.target).is($('.testInput-list>li')) && !$(e.target).is($('#testInput_')) && !$(e.target).is($('#testInput1_')) && !$(e.target).is($('#testInput1')) && !$(e.target).is($('#testInput2'))) {
- // $('.testInput-list').hide();
- // }
- // })
- })
- //弹屏右侧 新增工单 反馈单位 重写 2018-07-18 zhangshaungnan 新增
- function newBindLDdep(obj1, obj2, obj3) {
- // $('.testInput-list').empty();
- $.ajax({
- type: "get",
- url: huayi.config.callcenter_url + "Customer/BindLDdep",
- dataType: 'json',
- async: false,
- data: {
- // keypara: str,
- token: $.cookie("token")
- },
- success: function(data) {
- var Count = data.data.dep;
- var html = '';
- $("<option value=''>请选择反馈单位</option>").appendTo(obj1)
- $("<option value=''>请选择反馈单位</option>").appendTo(obj2)
- $("<option value=''>请选择来电单位</option>").appendTo(obj3)
- $(Count).each(function(i, n) {
- html = "<option value='" + n + "'>" + n + "</option>";
- $(html).appendTo(obj1);
- $(html).appendTo(obj2);
- $(html).appendTo(obj3);
- });
- obj1.comboSelect();
- obj2.comboSelect();
- obj3.comboSelect();
- }
- });
- };
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