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- #include "stdafx.h"
- #include "TaskIvrTurnOut.h"
- #include "LineHolder.h"
- #include "LogicLine.h"
- #include "CtiCore.h"
- #include "StatisticsMgr.h"
- #include "CallSession.h"
- #include "SessionHolder.h"
- #include "SqlWriter.h"
- CTaskIvrTurnOut::CTaskIvrTurnOut(CPduEntity &PduEntity) : CTask(PduEntity)
- {
- }
- CTaskIvrTurnOut::~CTaskIvrTurnOut(void)
- {
- }
- /*****************************************************************
- **【函数名称】 DoTask
- **【函数功能】 Task处理
- **【参数】
- **【返回值】 void
- ****************************************************************/
- BOOL CTaskIvrTurnOut::DoTask()
- {
- // 显示日志
- ShowLog();
-
- // 校验
- if(!Verify()) return FALSE;
- // 设置当前操作类型
- m_pCurrLine->opType() = PDU_CMD_IVR_TURN_OUTLINE;
- // 底层设备发送命令
- LineOpParam pLineOpParam;
- memset(&pLineOpParam, 0, sizeof(pLineOpParam));
- pLineOpParam.nParam1 = m_CurrCmd.GetDataUInt(6); // 呼叫时长
- lstrcpy(pLineOpParam.szParam1, m_CurrCmd.GetDataString(5)); // 主叫号码
- lstrcpy(pLineOpParam.szParam2, m_CurrCmd.GetDataString(4)); // 转移号码
-
- T_EvtIvrCallOut repInfo;
- memset(&repInfo, 0, sizeof(repInfo)); // 线路
- lstrcpy(repInfo.szCalleeNum, pLineOpParam.szParam2); // 被叫号码
-
- CStatisticsMgr::GetInstance().onCallDetail(m_pCurrLine->callId(), REP_EVENT_TRANSFER_TRUNK, m_pCurrLine->lineId(), &repInfo);
- return CCtiCore::GetInstance().getDevLink().exec((long)this, LINE_OP_TURNOUT, m_pCurrLine->lineId(), &pLineOpParam);
- }
- /*****************************************************************
- **【函数名称】 Verify
- **【函数功能】 校验
- **【参数】
- **【返回值】 BOOL
- ****************************************************************/
- BOOL CTaskIvrTurnOut::Verify()
- {
- // 线路绑定校验
- if(!_bindLogicLine(m_CurrCmd.GetDataUInt(3)))
- return FALSE;
- // 状态校验,外线状态应该是通话
- if(m_pCurrLine->status() != TRUNK_STATE_TALKING)
- {
- ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Task}: 线路[%d]执行IVR转外线任务校验时失败:当前线路正在通话中"), m_pCurrLine->lineId());
- return FALSE;
- }
- return TRUE;
- }
- /*****************************************************************
- **【函数名称】 ShowLog
- **【函数功能】 显示日志
- **【参数】
- **【返回值】 void
- ****************************************************************/
- void CTaskIvrTurnOut::ShowLog()
- {
- // 显示日志
- ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("IVR->CTI, CMD = [IVR转外线], \
- IVR = %d, HostLine = %u, DestNum = %s, CallTimeOut = %d"),
- m_CurrCmd.GetDataInt(1),
- m_CurrCmd.GetDataUInt(3),
- m_CurrCmd.GetDataString(4),
- m_CurrCmd.GetDataUInt(6));
- }
- /*****************************************************************
- **【函数名称】 ProcLineOpProcess
- **【函数功能】 处理设备操作进展
- **【参数】 EvtType 消息事件类型;lpContent 消息内容
- **【返回值】 void
- ****************************************************************/
- void CTaskIvrTurnOut::OnDevOpProcess(EventOpProcess &EvtInfo)
- {
- // 获取对端线路
- CLogicLine *pAssoLine = CLineHolder::GetInstance().getLogicLine(EvtInfo.nAssoLine);
- if (pAssoLine == NULL) {
- ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("CTaskIvrTurnOut,OnDevOpProcess,NoAssoLine=%d"),EvtInfo.nAssoLine);
- return;
- }
- // 处理会话
- _PrcoCallNode(m_pCurrLine->lineId(), EvtInfo.nAssoLine);
- // 获取主叫的工号
- CLogicLine *pCallerLine = CLineHolder::GetInstance().getLogicLine(atoi(EvtInfo.szCallerNum));
- UINT nCallerAgentId = (pCallerLine == NULL ? 0 : pCallerLine->getAgentNum());
- // 统计转移 REP_EVENT_TRANSFER
- T_EvtTransfer repInfoTransfer;
- memset(&repInfoTransfer, 0, sizeof(repInfoTransfer));
- repInfoTransfer.nPeerLineType = pAssoLine->type(); // 对端线路类型
- //lstrcpy(repInfoTransfer.szCallerNum, EvtInfo.szCallerNum); // 主叫号码
- //repInfoTransfer.nCallerAgentId = nCallerAgentId; // 主叫工号
- sprintf_s(repInfoTransfer.szCallerNum, "%lu", m_pCurrLine->lineId()); // 转移表中主叫号码为发起转移者的号码
- repInfoTransfer.nCallerAgentId = 0; // m_pCurrLine->getAgentNum(); // 主叫工号
- repInfoTransfer.nCalleeAgentId = 0; //pAssoLine->getAgentNum(); // 被叫坐席工号
- lstrcpy(repInfoTransfer.szCalleeNum, m_CurrCmd.GetDataString(3)); // 转移号码
- repInfoTransfer.szTrunkId = pAssoLine->lineId(); // 被转移线路Id
- CStatisticsMgr::GetInstance().onCallDetail(m_pCurrLine->callId(), REP_EVENT_TRANSFER, m_pCurrLine->lineId(), &repInfoTransfer);
-
- }
- BOOL CTaskIvrTurnOut::OnDevOpResult(EventOpResult &EvtInfo)
- {
- CCallSession* pSession = CSessionHolder::GetInstance().findSession(m_pCurrLine->callId());
- if (pSession == NULL) {
- ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("CTaskIvrTurnOut,SessionNull"));
- }
- /*if (EvtInfo.bIsSucceed) {
- pSession->onRecord(m_pCurrLine);
- }
- else
- {
- ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("CTaskIvrTurnOut,NotRecord"));
- }*/
- // 命令返回
- _ProcCmdReturn(EvtInfo.bIsSucceed);
- // 统计
- T_EvtTransfer repInfoTransfer;
- memset(&repInfoTransfer, 0, sizeof(repInfoTransfer));
- repInfoTransfer.bEvtResult = EvtInfo.bIsSucceed;
- CStatisticsMgr::GetInstance().onCallDetail(m_TaskCallId, REP_EVENT_TRANSFER_RESULT, m_pCurrLine->lineId(), &repInfoTransfer);
- return TRUE;
- }
- void CTaskIvrTurnOut::addtosql(CString strNum)
- {
- CSqlWriter& Writer = CSqlWriter::GetInstance();
- CString strSql = _T("");
- strSql.Format(_T("INSERT INTO rep_trunk_call_in_called_num (CalleeNum\
- )\
- VALUES ('%s')"),
- strNum
- );
- Writer.addSql(strSql);
- }
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