通话记录，质检录音下载文件名称格式为 客户号码-录音时间-坐席工号

CallCenterApi/CallCenterApi.DAL/CallRecords.cs

@@ -23,6 +23,7 @@ namespace CallCenterApi.DAL
             {
                 model.Id = row["Id"] == DBNull.Value ? 0 : Convert.ToInt32(row["Id"]);
                 model.TaskId = row["itemid"] == DBNull.Value ? 0 : Convert.ToInt32(row["itemid"]);
+                model.TaskName = row["TaskName"] == DBNull.Value ? "" : row["TaskName"].ToString();
                 model.CallNumber = row["Callee"] == DBNull.Value ? "" : row["Callee"].ToString();
                 model.Usercode = row["AgentId"] == DBNull.Value ? "" : row["AgentId"].ToString();
                 model.StartDate = row["StartDate"] == DBNull.Value ? (DateTime?)null : Convert.ToDateTime(row["StartDate"].ToString());

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/callout/CallPlanController.cs

@@ -781,7 +781,7 @@ namespace CallCenterApi.Interface.Controllers.callout
             {
                 sql += $" and F_HJJGID={filter.HJJGID} ";
             }
-            var field = "F_Id,t.TaskName,F_Phone,F_FPState,F_HCState,F_YJState,F_Username,tn.F_CreateTime,F_HJJGName,F_YHFKName";
+            var field = "F_Id,t.TaskName,F_Phone,F_FPState,F_HCState,F_YJState,F_Username,tn.F_CreateTime,F_HJJGName,F_YHFKName,tn.F_LastCallTime";
             var recordCount = 0;
             var dt = BLL.PagerBLL.GetListPager(
                              " T_Call_TaskTelNum tn left join T_CTI_Task t on t.TaskID=tn.F_TaskId",
@@ -1511,8 +1511,8 @@ namespace CallCenterApi.Interface.Controllers.callout
             StringBuilder fields = new StringBuilder();
             var dt = BLL.PagerBLL.GetListPager(
                        "V_AutoCallResult",
-                       "Id",
-                       "id,itemid, callee, agentid, username,startdate,enddate,getinagentdate,calltype,talktime,RecordPath",
+                       " ID ",
+                       " ID,itemid,taskname, callee, agentid, username,startdate,enddate,getinagentdate,calltype,talktime,RecordPath",
                        where.ToString(),
                        sort,
                        filter.PageSize,

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/quality/QCManageController.cs

@@ -12,6 +12,7 @@ namespace CallCenterApi.Interface.Controllers.quality
 {
     public class QCManageController : BaseController
     {
+        private readonly BLL.T_Sys_UserAccount userBLL = new BLL.T_Sys_UserAccount();
         //获取未质检列表
         public ActionResult GetList()
         {
@@ -113,6 +114,7 @@ namespace CallCenterApi.Interface.Controllers.quality
 
             List<Model.T_Call_CallRecords_QC> Plist = new BLL.T_Call_CallRecords_QC().GetModelList(sql);//.GetListV1(sql);
             List<Model.T_Call_CallRecordsLD> ldList = new BLL.T_Call_CallRecordsLD().GetModelList("");
+            List<Model.T_Sys_UserAccount> userList = userBLL.DataTableToList(userBLL.GetList("").Tables[0]);
             Model.PageData<object> pageData = new Model.PageData<object>();
             var list = Plist.Select(d =>
             {
@@ -130,6 +132,7 @@ namespace CallCenterApi.Interface.Controllers.quality
                     }
                     d.FilePath = ym + path.Substring(path.IndexOf(':') + 1).Replace('\\', '/');
                 }
+                var user = userList.SingleOrDefault(x => x.F_UserCode == d.UserCode);
                 return new
                 {
                     _callnumber = d.CallNumber,
@@ -141,14 +144,16 @@ namespace CallCenterApi.Interface.Controllers.quality
                     _calltype = d.CallType,
                     _callstate = d.CallState,
                     _usercode = d.UserCode,
-                    _username = d.UserName,
+                    _username = user?.F_UserName ?? "",
+                    _deptname = d.F_DeptName,
                     _talkstarttime = d.TalkStartTime,
                     _talkendtime = d.TalkEndTime,
                     _talklongtime = d.TalkLongTime,
                     _businesstype = d.BusinessType,
                     _f_qclc = lc,
                     _f_qcdc = dc,
-                    _callrecordsid = d.CallRecordsId
+                    _callrecordsid = d.CallRecordsId,
+                    _callid = d.CallId
                 };
             }).ToList<object>();
             //pageData.Rows = list.Skip((pageindex - 1) * pagesize).Take(pagesize).ToList();
@@ -268,6 +273,7 @@ namespace CallCenterApi.Interface.Controllers.quality
 
             List<Model.T_Call_CallRecords_QC> Plist = new BLL.T_Call_CallRecords_QC().GetModelList(sql);//.GetListV1(sql);
             List<Model.T_Call_CallRecordsLD> ldList = new BLL.T_Call_CallRecordsLD().GetModelList("");
+            List<Model.T_Sys_UserAccount> userList = userBLL.DataTableToList(userBLL.GetList("").Tables[0]);
             Model.PageData<object> pageData = new Model.PageData<object>();
             var list = Plist.Select(d =>
             {
@@ -284,7 +290,7 @@ namespace CallCenterApi.Interface.Controllers.quality
                     }
                     d.FilePath = ym + path.Substring(path.IndexOf(':') + 1).Replace('\\', '/');
                 }
-
+                var user = userList.SingleOrDefault(x => x.F_UserCode == d.UserCode);
                 return new
                 {
                     _callnumber = d.CallNumber,
@@ -296,7 +302,7 @@ namespace CallCenterApi.Interface.Controllers.quality
                     _calltype = d.CallType,
                     _callstate = d.CallState,
                     _usercode = d.UserCode,
-                    _username = d.UserName,
+                    _username = user?.F_UserName ?? "",
                     _talkstarttime = d.TalkStartTime,
                     _talkendtime = d.TalkEndTime,
                     _talklongtime = d.TalkLongTime,
@@ -304,7 +310,8 @@ namespace CallCenterApi.Interface.Controllers.quality
                     _f_qclc = lc,
                     _f_qcdc = dc,
                     _callrecordsid = d.CallRecordsId,
-                    _deptname = d.F_DeptName
+                    _deptname = d.F_DeptName,
+                    _callid = d.CallId
                 };
             }).ToList<object>();
 

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/report/ZuoXiWorkTotalController.cs

@@ -25,18 +25,24 @@ namespace CallCenterApi.Interface.Controllers.report
                         ,"置忙次数","休息时长分钟数","平均每天休息时长（小时）"
                         ,"置忙平均休息分钟数","质检平均成绩"
                 };
+
+            //string[] str = { "部门", "坐席姓名", "角色", "固话号码",
+            //                 "呼入电话数", "坐席接通量", "接通率", "通话分钟数",
+            //                 "呼出电话数", "坐席呼通量", "接通率", "通话分钟数",
+            //                 "坐席登陆次数", "登陆时长分钟数", "工作时长分钟数", "平均每天工作时长（小时）", "休息时长分钟数", "质检平均成绩"
+            //};
             res = Success("获取坐席工作统计表头成功", str);
 
             return res;
         }
 
         //获取数据
-        public ActionResult GetDataList(string stime, string endtime, string dpt, string dayss)
+        public ActionResult GetDataList(string stime, string endtime, string dpt, string dayss, string usercode = "")
         {
             ActionResult res = NoToken("未知错误，请重新登录");
 
             DataTable dtNew = new DataTable();
-            dtNew = getData(stime, endtime, dpt, dayss);
+            dtNew = getData(stime, endtime, dpt, dayss, usercode);
             #region
             //#region
             //DataColumn dc1 = new DataColumn("部门");
@@ -407,10 +413,31 @@ namespace CallCenterApi.Interface.Controllers.report
             return res;
         }
 
-        private DataTable getData(string stime, string endtime, string dpt, string dayss)
+        private DataTable getData(string stime, string endtime, string dpt, string dayss, string _usercode = "")
         {
             DataTable dtNew = new DataTable();
             #region
+            //dtNew.Columns.AddRange(new DataColumn[] {
+            //     new DataColumn("部门"),
+            //     new DataColumn("坐席姓名"),
+            //     new DataColumn("角色"),
+            //     new DataColumn("固话号码"),
+            //     new DataColumn("呼入电话数"),
+            //     new DataColumn("坐席接通量"),
+            //     new DataColumn("接通率"),
+            //     new DataColumn("通话分钟数"),
+            //     new DataColumn("呼出电话数"),
+            //     new DataColumn("坐席呼通量"),
+            //     new DataColumn("接通率"),
+            //     new DataColumn("通话分钟数"),
+            //     new DataColumn("坐席登陆次数"),
+            //     new DataColumn("登陆时长分钟数"),
+            //     new DataColumn("工作时长分钟数"),
+            //     new DataColumn("平均每天工作时长（小时）"),
+            //     new DataColumn("休息时长分钟数"),
+            //     new DataColumn("质检平均成绩")
+            //});
+
             DataColumn dc1 = new DataColumn("部门");
             DataColumn dc2 = new DataColumn("坐席");
             DataColumn dc3 = new DataColumn("坐席工号");
@@ -542,7 +569,10 @@ namespace CallCenterApi.Interface.Controllers.report
 
                 }
             }
-
+            if (!string.IsNullOrWhiteSpace(_usercode))
+            {
+                usercodeSQL += $" and F_UserCode='{_usercode}' ";
+            }
             DataTable dtdpt = null;
             if (!string.IsNullOrWhiteSpace(dpt) && Convert.ToInt32(dpt) >= 0)
             {
@@ -568,6 +598,12 @@ namespace CallCenterApi.Interface.Controllers.report
                         drNew["坐席"] = dt.Rows[i]["F_UserName"].ToString();
                         drNew["坐席工号"] = dt.Rows[i]["F_WorkNumber"].ToString();
                         drNew["角色"] = dt.Rows[i]["F_RoleName"].ToString();
+
+                        //drNew["部门"] = dr["F_DeptName"].ToString();
+                        //drNew["坐席姓名"] = $"{dt.Rows[i]["F_WorkNumber"].ToString()}—{dt.Rows[i]["F_UserName"].ToString()}";
+                        //drNew["角色"] = dt.Rows[i]["F_RoleName"].ToString();
+                        //drNew["固话号码"] = "15537150907";  // TODO 固话号码
+
                         //if (i == 0)
                         //{//呼入电话
 
@@ -631,6 +667,11 @@ namespace CallCenterApi.Interface.Controllers.report
                         drNew["呼损率"] = (itrunkhsl * 100).ToString("0.00") + "%";
                         drNew["平均排队时间"] = itrunkpjpd.ToString("0.00");
 
+
+                        //drNew["呼入电话数"] = itrunkct;
+                        //drNew["坐席接通量"] = itrunkjj;
+                        //drNew["接通率"] = (itrunkjtl * 100).ToString("0.00") + "%";
+
                         //}
                         //else
                         //{

CallCenterApi/CallCenterApi.Interface/CallCenterApi.Interface/Controllers/tel/CallrecordsController.cs

@@ -4,7 +4,10 @@ using CallCenterApi.Interface.Controllers.Base;
 using System;
 using System.Collections.Generic;
 using System.Data;
+using System.IO;
 using System.Linq;
+using System.Net;
+using System.Text;
 using System.Web;
 using System.Web.Mvc;
 
@@ -287,5 +290,36 @@ namespace CallCenterApi.Interface.Controllers.tel
             }
             return res;
         }
+
+
+        public ActionResult GetCallVoiceRemoveName(string callId)
+        {
+            var callRecord = new BLL.T_Call_CallRecords().GetModelByCallId(callId);
+            if (callRecord == null)
+                return Error("通话记录不存在");
+            var filePath = "";
+            var config = new BLL.T_Sys_SystemConfig().GetModelList(" F_ParamCode='PlayPath' ").FirstOrDefault();
+            string path = callRecord.FilePath ?? "";
+            if (path != "" && config != null && !string.IsNullOrEmpty(config.F_ParamValue))
+            {
+                var ym = config.F_ParamValue;
+                if (ym.Substring(ym.Length - 1) == "/")
+                {
+                    ym = ym.Substring(0, ym.Length - 1);
+                }
+                filePath = ym + path.Substring(path.IndexOf(':') + 1).Replace('\\', '/');
+            }
+
+
+            HttpWebRequest request = (HttpWebRequest)WebRequest.Create(filePath);
+            request.Method = "GET";
+            request.ContentType = "audio/wav";
+
+            HttpWebResponse response = (HttpWebResponse)request.GetResponse();
+            Stream myResponseStream = response.GetResponseStream();
+            StreamReader myStreamReader = new StreamReader(myResponseStream, Encoding.UTF8);
+            return File(myResponseStream, "audio/wav", $"{callRecord.CallNumber}-{callRecord.BeginTime?.ToString("yyyyMMdd") ?? DateTime.Now.ToString("yyyyMMdd")}-{callRecord.UserCode}.wav");
+
+        }
     }
 }

CallCenterApi/CallCenterApi.Model/CallResult.cs

@@ -13,6 +13,10 @@ namespace CallCenterApi.Model
         /// </summary>
         public int TaskId { get; set; }
         /// <summary>
+        /// 任务名称
+        /// </summary>
+        public string TaskName { get; set; }
+        /// <summary>
         /// 被叫号码
         /// </summary>
         public string CallNumber { get; set; }