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@@ -36,9 +36,11 @@
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<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\业务选择.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="key" SuccessPos="102" FailPos="24" HangupPos="25" Note="业务选择" />
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<cell Name="CELL_BRANCH" Pos="102" Var="key" DefaultPos="101" Note="业务选择-分支">
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- <Branch Value="1" Pos="103" /> <!--自助报到请按1-->
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+ <Branch Value="1" Pos="1001" /> <!--自助报到请按1-->
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<Branch Value="0" Pos="8" /> <!--人工报到请按0-->
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</cell>
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+ <cell Name="CELL_SQL" Pos="1001" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_RongJiSFJZ;Data Source=192.168.4.18"
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+ SqlStr="update T_Call_CallRecords set CallState=1,DealType=2 where CallId='%[CallID]'" IsSaved="no" SuccessPos="103" FailPos="103" Note="通话记录-自助报到" />
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<!--自助报到开始-->
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<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\问卷提醒.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
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TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="104" FailPos="24" HangupPos="25" Note="问卷提醒" />
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@@ -97,13 +99,15 @@
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<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="E:\midware\ivr\ivr_lvdi\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="25" TimeoutPos="14" Note="继续排队节点" />
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<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />
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<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\通话录音提示音.wav" TTSNumMode="1"
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- TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="25" Note="转接电话提示录音" />
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+ TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="30" FailPos="24" HangupPos="25" Note="转接电话提示录音" />
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+ <cell Name="CELL_SQL" Pos="30" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_RongJiSFJZ;Data Source=192.168.4.18" SqlStr="update T_Call_CallRecords set UserCode='%[AgentNo]' where CallId='%[CallID]'" IsSaved="no" SuccessPos="31" FailPos="31" Note="通话记录-更新接听坐席" />
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<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="25" Note="播报工号" />
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<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
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<BandData Var="CallID" />
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</cell>
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- <cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
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+ <cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_RongJiSFJZ;Data Source=192.168.4.18" SqlStr="update T_Call_CallRecords set IvrEndTime=getdate(),BusinessType='%[key]' where CallId='%[CallID]'" IsSaved="no" SuccessPos="204" FailPos="204" Note="通话记录-更新挂机" />
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+ <cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
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<cell Name="CELL_END" Pos="25" Note="结束节点" />
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<!--黑名单提示音-->
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