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@@ -43,8 +43,9 @@ namespace CallCenterApi.Interface.Controllers.report
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DataColumn dc4 = new DataColumn("主动挂断次数");
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DataColumn dc5 = new DataColumn("特殊挂断次数");
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DataColumn dc6 = new DataColumn("自助服务次数");
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- DataColumn dc7 = new DataColumn("呼出次数");
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- DataColumn dc8 = new DataColumn("呼出接通次数");
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+ DataColumn dc7 = new DataColumn("排队等待次数");
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+ DataColumn dc8 = new DataColumn("呼出次数");
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+ DataColumn dc9 = new DataColumn("呼出接通次数");
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dtNew.Columns.Add(dc1);
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dtNew.Columns.Add(dc2);
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@@ -54,6 +55,7 @@ namespace CallCenterApi.Interface.Controllers.report
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dtNew.Columns.Add(dc6);
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dtNew.Columns.Add(dc7);
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dtNew.Columns.Add(dc8);
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+ dtNew.Columns.Add(dc9);
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#endregion
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int injttotalcount = 0;//呼入接听次数
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@@ -61,6 +63,7 @@ namespace CallCenterApi.Interface.Controllers.report
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int srgdtotalcount = 0;//主动挂断次数
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int blacktotalcount = 0;//特殊挂断次数
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int zjfwtotalcount = 0;//自助服务次数
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+ int waittotalcount = 0;//排队等待次数
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int outtotalcount = 0;//呼出次数
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int outjttotalcount = 0;//呼出未接通次数
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#region 时间搜索
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@@ -94,6 +97,8 @@ namespace CallCenterApi.Interface.Controllers.report
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blacktotalcount += blackcount;
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int zjfwcount = dtlist.Select(" calltype=0 and callstate=0 and dealtype=2 and begintime >='" + s.ToString("yyyy-MM-dd") + "' and beginTime<'" + s.AddDays(1).ToString("yyyy-MM-dd") + "' ").Count();//自助服务次数
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zjfwtotalcount += zjfwcount;
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+ int waitcount = dtlist.Select(" calltype=0 and callstate=0 and dealtype=3 and begintime >='" + s.ToString("yyyy-MM-dd") + "' and beginTime<'" + s.AddDays(1).ToString("yyyy-MM-dd") + "' ").Count();//排队等待次数
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+ waittotalcount += waitcount;
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int outcount = dtlist.Select(" calltype=1 and begintime >='" + s.ToString("yyyy-MM-dd") + "' and beginTime<'" + s.AddDays(1).ToString("yyyy-MM-dd") + "' ").Count();//呼出次数
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outtotalcount += outcount;
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int outjtcount = dtlist.Select(" calltype=1 and callstate=0 and begintime >='" + s.ToString("yyyy-MM-dd") + "' and beginTime<'" + s.AddDays(1).ToString("yyyy-MM-dd") + "' ").Count();//呼出未接通次数
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@@ -106,6 +111,7 @@ namespace CallCenterApi.Interface.Controllers.report
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drNew["主动挂断次数"] = srgdcount;
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drNew["特殊挂断次数"] = blackcount;
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drNew["自助服务次数"] = zjfwcount;
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+ drNew["排队等待次数"] = waitcount;
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drNew["呼出次数"] = outcount;
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drNew["呼出接通次数"] = outjtcount;
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dtNew.Rows.Add(drNew);
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@@ -120,6 +126,7 @@ namespace CallCenterApi.Interface.Controllers.report
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drtotal["主动挂断次数"] = srgdtotalcount;
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drtotal["特殊挂断次数"] = blacktotalcount;
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drtotal["自助服务次数"] = zjfwtotalcount;
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+ drtotal["排队等待次数"] = waittotalcount;
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drtotal["呼出次数"] = outtotalcount;
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drtotal["呼出接通次数"] = outjttotalcount;
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