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@@ -42,15 +42,27 @@ namespace CallCenterApi.Interface.Controllers.report
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#endregion
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DataTable dtNew = new DataTable();
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#region 创建新表表头
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+ //DataColumn dc1 = new DataColumn("呼叫方式", Type.GetType("System.String"));
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+ //DataColumn dc2 = new DataColumn("总呼叫数量", Type.GetType("System.String"));
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+ //DataColumn dc3 = new DataColumn("接通数量", Type.GetType("System.String"));
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+ //DataColumn dc4 = new DataColumn("未接数量", Type.GetType("System.String"));
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+ //DataColumn dc5 = new DataColumn("客户主动放弃呼叫数量", Type.GetType("System.String"));
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+ //DataColumn dc6 = new DataColumn("接通率", Type.GetType("System.String"));
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+ //DataColumn dc7 = new DataColumn("总通话时长", Type.GetType("System.String"));
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+ //DataColumn dc8 = new DataColumn("平均通话时长", Type.GetType("System.String"));
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+
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DataColumn dc1 = new DataColumn("呼叫方式", Type.GetType("System.String"));
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DataColumn dc2 = new DataColumn("总呼叫数量", Type.GetType("System.String"));
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DataColumn dc3 = new DataColumn("接通数量", Type.GetType("System.String"));
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DataColumn dc4 = new DataColumn("未接数量", Type.GetType("System.String"));
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- DataColumn dc5 = new DataColumn("客户主动放弃呼叫数量", Type.GetType("System.String"));
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- DataColumn dc6 = new DataColumn("接通率", Type.GetType("System.String"));
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- DataColumn dc7 = new DataColumn("总通话时长", Type.GetType("System.String"));
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- DataColumn dc8 = new DataColumn("平均通话时长", Type.GetType("System.String"));
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-
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+ DataColumn dc5 = new DataColumn("主动挂断数量", Type.GetType("System.String"));
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+ DataColumn dc6 = new DataColumn("特殊挂断数量", Type.GetType("System.String"));
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+ DataColumn dc7 = new DataColumn("自助服务数量", Type.GetType("System.String"));
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+ DataColumn dc8 = new DataColumn("排队等待数量", Type.GetType("System.String"));
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+ DataColumn dc9 = new DataColumn("接通率", Type.GetType("System.String"));
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+ DataColumn dc10 = new DataColumn("总通话时长", Type.GetType("System.String"));
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+ DataColumn dc11 = new DataColumn("平均通话时长", Type.GetType("System.String"));
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+
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dtNew.Columns.Add(dc1);
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dtNew.Columns.Add(dc2);
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dtNew.Columns.Add(dc3);
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@@ -59,10 +71,13 @@ namespace CallCenterApi.Interface.Controllers.report
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dtNew.Columns.Add(dc6);
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dtNew.Columns.Add(dc7);
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dtNew.Columns.Add(dc8);
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+ dtNew.Columns.Add(dc9);
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+ dtNew.Columns.Add(dc10);
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+ dtNew.Columns.Add(dc11);
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#endregion
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try
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{
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- string sql = "SELECT CallState,BusinessType,TalkStartTime,TalkEndTime,CallType,WaitLongTime FROM T_Call_CallRecords where BeginTime>='" + begintime + "'and BeginTime<='" + endtime + "'";
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+ string sql = "SELECT CallState,BusinessType,TalkStartTime,TalkEndTime,CallType,WaitLongTime,dealtype FROM T_Call_CallRecords where BeginTime>='" + begintime + "'and BeginTime<='" + endtime + "'";
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DataTable table = DbHelperSQL.Query(sql).Tables[0];
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if (table.Rows.Count > 0)
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@@ -77,19 +92,34 @@ namespace CallCenterApi.Interface.Controllers.report
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talcount = rowstotal.Length;
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//接通量
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jtcount = table.Select("CallType=0 and CallState=1").Length;
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- //主动放弃呼叫
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- zdfqcount = table.Select("CallType=0 and CallState=0 and BusinessType is null").Length;
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+ ////主动放弃呼叫
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+ //zdfqcount = table.Select("CallType=0 and CallState=0 and BusinessType is null").Length;
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+ //主动挂断次数
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+ int srgdcount = table.Select(" calltype=0 and callstate=0 and dealtype=0 ").Count();
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+ //特殊挂断次数
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+ int blackcount = table.Select(" calltype=0 and callstate=0 and dealtype=1 ").Count();
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+ //自助服务次数
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+ int zjfwcount = table.Select(" calltype=0 and callstate=0 and dealtype=2 ").Count();
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+ //排队等待数量
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+ int waitcount = table.Select(" calltype=0 and callstate=0 and dealtype=3 ").Count();
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+
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//呼损数量
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- hsqcount = talcount - jtcount - zdfqcount;
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+ hsqcount = table.Select(" calltype=0 and callstate=0 and dealtype=5 ").Count();
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+ //hsqcount = talcount - jtcount - zdfqcount;
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drNew["呼叫方式"] = "呼入";
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drNew["总呼叫数量"] = talcount;
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drNew["接通数量"] = jtcount;
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drNew["未接数量"] = hsqcount;
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- drNew["客户主动放弃呼叫数量"] = zdfqcount;
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- drNew["接通率"] = ((jtcount + zdfqcount) / decimal.Parse(talcount.ToString()) * 100).ToString("f") + "%";
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+ drNew["主动挂断数量"] = srgdcount;
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+ drNew["特殊挂断数量"] = blackcount;
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+ drNew["自助服务数量"] = zjfwcount;
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+ drNew["排队等待数量"] = waitcount;
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+ //drNew["客户主动放弃呼叫数量"] = zdfqcount;
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+ drNew["接通率"] = (jtcount / decimal.Parse((jtcount+ hsqcount).ToString()) * 100).ToString("f") + "%";
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+ //drNew["接通率"] = ((jtcount + zdfqcount) / decimal.Parse(talcount.ToString()) * 100).ToString("f") + "%";
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+
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-
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if (rows.Length > 0)
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{
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TimeSpan dta = new TimeSpan();
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@@ -132,7 +162,11 @@ namespace CallCenterApi.Interface.Controllers.report
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drNew["总呼叫数量"] = rowstotal.Length;
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drNew["接通数量"] = table.Select("CallType=1 and CallState=1").Length;
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drNew["未接数量"] = table.Select("CallType=1 and CallState=0").Length;
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- drNew["客户主动放弃呼叫数量"] = "/";
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+ drNew["主动挂断数量"] = "/";
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+ drNew["特殊挂断数量"] = "/";
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+ drNew["自助服务数量"] = "/";
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+ drNew["排队等待数量"] = "/";
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+ //drNew["客户主动放弃呼叫数量"] = "/";
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drNew["接通率"] = ((jtcount) / decimal.Parse(talcount.ToString()) * 100).ToString("f") + "%";
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rows = table.Select("CallType=1 and CallState=1 and TalkStartTime is not null and TalkEndTime is not null and TalkStartTime<TalkEndTime");
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