zhengbingbing il y a 6 ans
Parent
commit
7786b702fb
57 fichiers modifiés avec 1271 ajouts et 80 suppressions
  1. 4 0
      db/log.txt
  2. 89 53
      ivr/IVR_XLX.xml
  3. 131 0
      ivr/IVR_XLX_20190814.xml
  4. 133 0
      ivr/IVR_XLX_20190815.xml
  5. BIN
      ivr/wav/black.wav
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      ivr/wav/holiday.wav
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      ivr/wav/mydend.wav
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      ivr/wav/mydstart.wav
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      ivr/wav/welcome-jj.wav
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      ivr/wav/welcome-nx.wav
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      ivr/wav/welcome-xj.wav
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      ivr/wav/welcome-xlx.wav
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      ivr/wav/假期提示音.wav
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      ivr/wav/假期提示音_原20180926.wav
  15. BIN
      ivr/wav/坐席全忙.wav
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      ivr/wav/坐席全忙_原20180926.wav
  17. BIN
      ivr/wav/欢迎词.wav
  18. BIN
      ivr/wav/通话录音提示.wav
  19. BIN
      ivr/wav/通话录音提示音.wav
  20. BIN
      ivr/wav/黑名单提示音.wav
  21. BIN
      ivr/wav_20190808/aa(1).mp3
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      ivr/wav_20190808/welcome-nx.wav
  23. BIN
      ivr/wav_20190808/welcome-xlx.wav
  24. BIN
      ivr/wav_20190808/农心肥业配乐1(1)(1)(1).wav
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      ivr/wav_20190808/高效肥倡导者--我和你.mp3
  26. 0 27
      ivr/语音文本.txt
  27. 70 0
      文档/Sql/sql_20190605_reg.sql
  28. 195 0
      文档/Sql/sql_20190610_T_Cus_CustomerBaseNew.sql
  29. 316 0
      文档/Sql/sql_20190610_workorder.sql
  30. 107 0
      文档/Sql/sql_20190611_T_Wo_WorkOrderItem_New.sql
  31. 99 0
      文档/Sql/sql_20190614_T_Wo_QuestionManage.sql
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      文档/Sql/sql_20190614_部门大区分公司.sql
  33. 61 0
      文档/Sql/sql_20190614_问题类别数据.sql
  34. 61 0
      文档/Sql/sql_20190617_T_Sys_WorkTimes.sql
  35. BIN
      文档/Sql/sql_20190625_P_GetHolidays.sql
  36. BIN
      文档/Sql/sql_20190625_P_GetSeatGroup.sql
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      文档/Sql/sql_20190808.sql
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      文档/Sql/sql_20190809.sql
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      文档/Sql/sql_20190809_p_getzbdh.sql
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      文档/Sql/sql_20190820.sql
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      文档/Sql/工作簿1.xls
  42. 5 0
      文档/服务器.txt
  43. BIN
      文档/需求及问题文档/4.化工品质量投诉问题分类汇总.xlsx
  44. BIN
      文档/需求及问题文档/henan_vilages.xlsx
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      文档/需求及问题文档/一二期规划0530.xlsx
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      文档/需求及问题文档/存在问题0701(1).xlsx
  47. BIN
      文档/需求及问题文档/开发进度_心连心0605.docx
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      文档/需求及问题文档/开发进度_心连心0610.docx
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      文档/需求及问题文档/开发进度_心连心0624(1).docx
  50. BIN
      文档/需求及问题文档/心连心大数据需要求.xlsx
  51. BIN
      文档/需求及问题文档/心连心测试提交模板V1.0(1).xlsx
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      文档/需求及问题文档/物料管理.png
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      文档/需求及问题文档/生产批次号编码规则.png
  54. BIN
      文档/需求及问题文档/用户角色整理.xls
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      文档/需求及问题文档/短信模板190730(1).xlsx
  56. BIN
      文档/需求及问题文档/网络规划说明.png
  57. BIN
      文档/需求及问题文档/需求分析调研表20190602.xlsx

+ 4 - 0
db/log.txt

@@ -1,2 +1,6 @@
1 1
 测试环境数据库
2 2
 192.168.4.18 CallCenter_XinXiangXLX
3
+
4
+
5
+生产环境
6
+20190809

+ 89 - 53
ivr/IVR_XLX.xml

@@ -1,11 +1,20 @@
1 1
 <?xml version="1.0" encoding="utf-8"?>
2 2
 <ivr>
3
-	<flow Name="IVR_XLX" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
3
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4 4
 		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5
-		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18" 
6
-		SqlStr="INSERT INTO T_Call_CallRecords(CallId,CallNumber,CallType,CallState,DealType,BeginTime,IvrStartTime,IvrEndTime,EndTime,LongTime,IsDeal,OperateType,MYD) VALUES('%[CallID]','%[CallerID]',0,0,0,GETDATE(),GETDATE(),GETDATE(),GETDATE(),0,0,0,0)" 
5
+		<!--
6
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7
+			tel:来电号码%[CallerID]
8
+			callid:中间件定义%[CallID]
9
+			type:执行类型:1.插入通话记录;2.更新挂机时间;3.更新排队开始时间;4.插入留言;5.更新满意度
10
+			bustype:业务选择,用于需要有按键选择业务按键值
11
+			mydkey:满意度按键值,1满意,2一般,3不满意
12
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13
+			插入通话记录示例:exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,'' 
14
+		-->
15
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'1','','%[CalleeID]' " 
7 16
 		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
8
-		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
17
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
9 18
 			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
10 19
 			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
11 20
 			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
@@ -15,83 +24,110 @@
15 24
 			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
16 25
 			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
17 26
 		</cell>
18
-		<!--1.播放欢迎词-->
19
-		<cell Name="CELL_AUDIODTMF" Pos="12" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\欢迎词.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
20
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="8" FailPos="24" HangupPos="25" Note="放欢迎词" />
21
-		 <!--2.黑名单-->
22
-		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18" 
23
-		SqlStr="select COUNT(*) FROM T_Call_Blacklist where F_TelPhone='%[CallerID]'" IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
27
+		<!--20190814 zhengbingbing  客户提出欢迎词太长,暂时取消欢迎词播报-->
28
+		<!--欢迎词-->
29
+		<!--根据被叫播放不同欢迎词-->
30
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36
+		</cell>
37
+
38
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
39
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
41
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
43
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
45
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46
+		
47
+		<!--欢迎词-->
48
+		
49
+		<!--黑名单-->
50
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
24 51
 		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
25 52
 			<Map Var="BlackListVerify" />
26 53
 		</cell>
27
-		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="7" FalsePos="8" Note="判断黑名单" />
28
-		<cell Name="CELL_SQL" Pos="7" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18" 
29
-		SqlStr="update T_Call_CallRecords set CallState=1,DealType=1,IsDeal=1 where CallId='%[CallID]'" IsSaved="no" SuccessPos="26" FailPos="26" Note="黑名单通话记录" />
54
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
55
+		<!--黑名单提示音-->
56
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
57
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58
+		<!--黑名单提示音-->
59
+		<!--黑名单-->
30 60
 		
31
-		<!--3.判断是否工作时间 是直接转入坐席,不是继续播报-->
32
-		<cell Name="CELL_SQL" Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18"
33
-		SqlStr="EXEC P_GetHolidays " IsSaved="yes" SuccessPos="9" FailPos="603" Note="节假日查询" />
34
-		<cell Name="CELL_RECORDSET" Pos="9" LPos="10" EPos="10" GPos="10" Note="取节假日结果">
35
-			<Map Var="HolidayVerify" />
61
+		<!--节假日-->
62
+		<!--判断是否加班或节假日,是放节假日音后挂机,否转坐席-->
63
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" /> 
64
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" > 
65
+			<Map   Var="HolidayVerify" /> 
36 66
 		</cell>
37
-		<cell Name="CELL_COMPARE" Pos="10" Data1Type="2" Data2Type="1" Data3Type="1" Data1="HolidayVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="603" FalsePos="11" Note="判断节假日" />
38
-		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\假期提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50"
39
-		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="301" FailPos="24" HangupPos="25" Note="放节假日音" />
40
-		<cell Name="CELL_BRANCH" Pos="301" Var="Key" DefaultPos="11" Note="分支节点">
67
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="603" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" /> 
68
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
69
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
70
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
41 71
 		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
42
-		  <Branch Value="2" Pos="20" />      <!--新添加语音留言-->
72
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
43 73
 		</cell>
44
-
45
-		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18" 
46
-		SqlStr="select top 1 F_ZXZID from T_Sys_SeatGroup where F_ZXZCode='ZXZ'" 
74
+		<!--节假日-->
75
+				
76
+		<!--排队,转坐席-->
77
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'" 
47 78
 		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
48
-		<cell Name="CELL_RECORDSET" Pos="604" LPos="13" EPos="13" GPos="13" Note="获取坐席组ID结果">
79
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
49 80
 			<Map Var="GroupID" />
50 81
 		</cell>
51 82
 		
83
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
52 84
 		<!--坐席排队时,没有登录坐席直接转值班电话,无空闲坐席转坐席全忙放音,有空闲坐席继续播报-->
53 85
 		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
54
-		NoAgentPos="29" NoFreePos="14" SuccessPos="18" HangupPos="25" Note="排队节点" />
86
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
55 87
 		
56
-		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
57
-		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="25" Note="坐席全忙放音" />
88
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
89
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
58 90
 		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
59
-			<Branch Value="1" Pos="16" />       <!--继续排队-->
60
-			<Branch Value="2" Pos="29" />       <!--转值班电话-->
61
-			<Branch Value="3" Pos="20" />       <!--新添加语音留言-->
91
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
92
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
93
+			<Branch Value="3" Pos="20" /><!--3.留言-->
62 94
 		</cell>		
63
-		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="E:\midware\ivr\ivr_lvdi\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="25" TimeoutPos="14" Note="继续排队节点" />
95
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
64 96
 		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />		
65
-		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\通话录音提示音.wav" TTSNumMode="1" 
66
-		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="25" Note="转接电话提示录音" />
67
-		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="25" Note="播报工号" />
97
+		<!--20190814 zhengbingbing  取消欢迎词播报后,取消通话录音提示播报,直接提示工号-->
98
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1" 
99
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
100
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
68 101
 		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
69 102
 		  <BandData Var="CallID" />
70 103
 		</cell>
71
-		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
72
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="25" Note="留言开始放音" />
104
+		<!--排队,转坐席-->
105
+		
106
+		<!--留言-->
107
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
108
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
73 109
 		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
74
-		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
75
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
76
-		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18" 
77
-		SqlStr="INSERT INTO T_Call_LeaveRecord(F_Phone,F_LeaveTime,F_Status,F_RecFileUrl) VALUES('%[CallerID]',GETDATE(),0,'%[CallID]_%[CallerID]_%[StartTime].wav')" IsSaved="no" 
110
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
111
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" 
112
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no" 
78 113
 		SuccessPos="24" FailPos="24" Note="留言入库" />
79
-		<cell Name="CELL_HANGUP" Pos="24" Next="25" Note="挂机节点" />
80
-		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
81 114
 		
82
-		<!--黑名单提示音-->
83
-		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\黑名单提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
84
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="25" Note="黑名单提示音" />
85
-		<!--黑名单提示音-->
115
+		<!--留言-->
86 116
 		
87 117
 		<!--转值班电话-->
88
-		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="E:\midware\ivr\ivr_lvdi\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
89
-		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="25" Note="转值班电话提示音" />
90
-		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_SanYuanCW;Data Source=192.168.4.18" SqlStr="EXEC P_GetZBDH " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
118
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
119
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
91 120
 		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
92 121
 			<Map Var="zbdh" />
93 122
 		</cell>
94 123
 		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
95 124
 		<!--转值班电话-->
125
+		
126
+		<!---->
127
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no" 
128
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
129
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
130
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
131
+		<!---->
96 132
 	</flow>		
97
-</ivr>
133
+</ivr>

+ 131 - 0
ivr/IVR_XLX_20190814.xml

@@ -0,0 +1,131 @@
1
+<?xml version="1.0" encoding="utf-8"?>
2
+<ivr>
3
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5
+		<!--
6
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7
+			tel:来电号码%[CallerID]
8
+			callid:中间件定义%[CallID]
9
+			type:执行类型:1.插入通话记录;2.更新挂机时间;3.更新排队开始时间;4.插入留言;5.更新满意度
10
+			bustype:业务选择,用于需要有按键选择业务按键值
11
+			mydkey:满意度按键值,1满意,2一般,3不满意
12
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13
+			插入通话记录示例:exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,'' 
14
+		-->
15
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'1','','%[CalleeID]' " 
16
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="100" Note="定义变量节点">
18
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26
+		</cell>
27
+		<!--欢迎词-->
28
+		<!--根据被叫播放不同欢迎词-->
29
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
30
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
31
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
32
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
33
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
34
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
35
+		</cell>
36
+
37
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
38
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
39
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
40
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
41
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
42
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
43
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
44
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
45
+		
46
+		<!--欢迎词-->
47
+		
48
+		<!--黑名单-->
49
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
50
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
51
+			<Map Var="BlackListVerify" />
52
+		</cell>
53
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
54
+		<!--黑名单提示音-->
55
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
56
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
57
+		<!--黑名单提示音-->
58
+		<!--黑名单-->
59
+		
60
+		<!--节假日-->
61
+		<!--判断是否加班或节假日,是放节假日音后挂机,否转坐席-->
62
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" /> 
63
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" > 
64
+			<Map   Var="HolidayVerify" /> 
65
+		</cell>
66
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="603" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" /> 
67
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
68
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
69
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
70
+		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
71
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
72
+		</cell>
73
+		<!--节假日-->
74
+				
75
+		<!--排队,转坐席-->
76
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'" 
77
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
78
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
79
+			<Map Var="GroupID" />
80
+		</cell>
81
+		
82
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
83
+		<!--坐席排队时,没有登录坐席直接转值班电话,无空闲坐席转坐席全忙放音,有空闲坐席继续播报-->
84
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
85
+		NoAgentPos="29" NoFreePos="14" SuccessPos="18" HangupPos="24" Note="排队节点" />
86
+		
87
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
88
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
89
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
90
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
91
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
92
+			<Branch Value="3" Pos="20" /><!--3.留言-->
93
+		</cell>		
94
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="18" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
95
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />		
96
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1" 
97
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
98
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
99
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
100
+		  <BandData Var="CallID" />
101
+		</cell>
102
+		<!--排队,转坐席-->
103
+		
104
+		<!--留言-->
105
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
106
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
107
+		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
108
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
109
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" 
110
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no" 
111
+		SuccessPos="24" FailPos="24" Note="留言入库" />
112
+		
113
+		<!--留言-->
114
+		
115
+		<!--转值班电话-->
116
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
117
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
118
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
119
+			<Map Var="zbdh" />
120
+		</cell>
121
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
122
+		<!--转值班电话-->
123
+		
124
+		<!---->
125
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no" 
126
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
127
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
128
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
129
+		<!---->
130
+	</flow>		
131
+</ivr>

+ 133 - 0
ivr/IVR_XLX_20190815.xml

@@ -0,0 +1,133 @@
1
+<?xml version="1.0" encoding="utf-8"?>
2
+<ivr>
3
+	<flow Name="IVR_Normal" Type="normal" MatchedNum="." MatchedLine="|-1|" Concurrency="1">
4
+		<cell Name="CELL_START" Pos="1" Next="2" Note="开始节点" />
5
+		<!--
6
+			exec P_OptCallRecords 'tel','callid',type,bustype,mydkey,'recfile'
7
+			tel:来电号码%[CallerID]
8
+			callid:中间件定义%[CallID]
9
+			type:执行类型:1.插入通话记录;2.更新挂机时间;3.更新排队开始时间;4.插入留言;5.更新满意度
10
+			bustype:业务选择,用于需要有按键选择业务按键值
11
+			mydkey:满意度按键值,1满意,2一般,3不满意
12
+			recfile:留言的录音文件:%[CallID]_%[CallerID]_%[StartTime].wav
13
+			插入通话记录示例:exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,1,'' 
14
+		-->
15
+		<cell Name="CELL_SQL" Pos="2" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_OptCallRecords '%[CallerID]','%[CallID]',1,0,'1','','%[CalleeID]' " 
16
+		IsSaved="no" SuccessPos="3" FailPos="3" Note="插入通话记录" />
17
+		<cell Name="CELL_DEFINEVAR" Pos="3" Next="4" Note="定义变量节点">
18
+			<DefVar VarType="1" VarName="AgentNo" VarVal="0" />
19
+			<DefVar VarType="1" VarName="AgentExtNo" VarVal="0" />
20
+			<DefVar VarType="1" VarName="KeyGroup" VarVal="0" /><!--坐席组按键值-->
21
+			<DefVar VarType="1" VarName="GroupID" VarVal="0" /><!--通过坐席组按键值 获取相应的坐席组ID-->
22
+			<DefVar VarType="1" VarName="Key" VarVal="0" />
23
+			<DefVar VarType="1" VarName="BlackListVerify" VarVal="0" />
24
+			<DefVar VarType="1" VarName="HolidayVerify" VarVal="0" />
25
+			<DefVar VarType="1" VarName="zbdh" VarVal="0" />
26
+		</cell>
27
+		<!--20190814 zhengbingbing  客户提出欢迎词太长,暂时取消欢迎词播报-->
28
+		<!--欢迎词-->
29
+		<!--根据被叫播放不同欢迎词-->
30
+		<cell Name="CELL_BRANCH" Pos="100" Var="CalleeID" DefaultPos="101" Note="分支-欢迎词'%[CalleeID]'">
31
+		  <Branch Value="9100" Pos="101" />      <!--心连心尿素-->
32
+		  <Branch Value="9101" Pos="102" />      <!--手拉手-->
33
+		  <Branch Value="9102" Pos="102" />      <!--沃利沃-->
34
+		  <Branch Value="9300" Pos="103" />      <!--新疆-->
35
+		  <Branch Value="9200" Pos="104" />      <!--九江-->
36
+		</cell>
37
+
38
+		<cell Name="CELL_AUDIODTMF" Pos="101" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xlx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
39
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-心连心客服中心" />
40
+		<cell Name="CELL_AUDIODTMF" Pos="102" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-nx.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
41
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-农心公司客服中心" />
42
+		<cell Name="CELL_AUDIODTMF" Pos="103" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-xj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
43
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-新疆心连心客服中心" />
44
+		<cell Name="CELL_AUDIODTMF" Pos="104" PlayType="2" ContentType="1" Content="D:\Midware\wav\welcome-jj.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
45
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="4" FailPos="24" HangupPos="25" Note="放欢迎词-九江心连心客服中心" />
46
+		
47
+		<!--欢迎词-->
48
+		
49
+		<!--黑名单-->
50
+		<cell Name="CELL_SQL" Pos="4" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetBlacklist  '%[CallerID]','%[CallID]' " IsSaved="yes" SuccessPos="5" FailPos="5" Note="读取黑名单" />
51
+		<cell Name="CELL_RECORDSET" Pos="5" LPos="6" EPos="6" GPos="6" Note="取黑名单结果">
52
+			<Map Var="BlackListVerify" />
53
+		</cell>
54
+		<cell Name="CELL_COMPARE" Pos="6" Data1Type="2" Data2Type="1" Data3Type="1" Data1="BlackListVerify" Data2="0" Data3="" VarType="1" CompareType="2" TruePos="26" FalsePos="8" Note="判断黑名单" />
55
+		<!--黑名单提示音-->
56
+		<cell Name="CELL_AUDIODTMF" Pos="26" PlayType="2" ContentType="1" Content="D:\Midware\wav\black.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
57
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="25" FailPos="24" HangupPos="24" Note="黑名单提示音" />
58
+		<!--黑名单提示音-->
59
+		<!--黑名单-->
60
+		
61
+		<!--节假日-->
62
+		<!--判断是否加班或节假日,是放节假日音后挂机,否转坐席-->
63
+		<cell   Name="CELL_SQL"  Pos="8" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetHolidays" IsSaved="yes" SuccessPos="9" FailPos="15" IVR_Name="数据库读写" Note="节假日查询" /> 
64
+		<cell   Name="CELL_RECORDSET"  Pos="9" LPos="10" EPos="10" GPos="10" IVR_Name="数据集映射" Note="取节假日结果" > 
65
+			<Map   Var="HolidayVerify" /> 
66
+		</cell>
67
+		<cell   Name="CELL_COMPARE"  Pos="10" Data1Type="2"  Data2Type="1"  Data3Type="1"  Data1="HolidayVerify" Data2="0" Data3="" VarType="1"  CompareType="2"  TruePos="603" FalsePos="11" IVR_Name="数据比较" Note="判断节假日" /> 
68
+		<cell Name="CELL_AUDIODTMF" Pos="11" PlayType="1" ContentType="1" Content="D:\Midware\wav\holiday.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
69
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="keyh" SuccessPos="110" FailPos="24" HangupPos="24" Note="放节假日音" />
70
+		<cell Name="CELL_BRANCH" Pos="110" Var="keyh" DefaultPos="101" Note="分支-节假日">
71
+		  <Branch Value="1" Pos="29" />      <!--转值班电话-->
72
+		  <Branch Value="2" Pos="20" />      <!--语音留言-->
73
+		</cell>
74
+		<!--节假日-->
75
+				
76
+		<!--排队,转坐席-->
77
+		<cell Name="CELL_SQL" Pos="603" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="exec P_GetSeatGroup '%[CallerID]','%[CalleeID]'" 
78
+		IsSaved="yes" SuccessPos="604" FailPos="24" Note="获取坐席组ID" />
79
+		<cell Name="CELL_RECORDSET" Pos="604" LPos="501" EPos="501" GPos="501" Note="获取坐席组ID结果">
80
+			<Map Var="GroupID" />
81
+		</cell>
82
+		
83
+		<cell Name="CELL_SQL" Pos="501" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',3,%[KeyGroup],'1','','%[CalleeID]' " IsSaved="no" SuccessPos="13" FailPos="13" Note="更新排队开始时间" />
84
+		<!--坐席排队时,没有登录坐席直接转值班电话,无空闲坐席转坐席全忙放音,有空闲坐席继续播报-->
85
+		<cell Name="CELL_QUEUE" Pos="13" Strategy="1" VipLevelType="1" VipLevel="0" GroupType="2" Group="GroupID" AgentVar="AgentNo" ExtenVar="AgentExtNo" 
86
+		NoAgentPos="29" NoFreePos="14" SuccessPos="31" HangupPos="24" Note="排队节点" />
87
+		
88
+		<cell Name="CELL_AUDIODTMF" Pos="14" PlayType="1" ContentType="1" Content="D:\Midware\wav\坐席全忙.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
89
+		TTSEngine="0" StopWhenDtmf="1" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="Key" SuccessPos="15" FailPos="24" HangupPos="24" Note="坐席全忙放音" />
90
+		<cell Name="CELL_BRANCH" Pos="15" Var="Key" DefaultPos="14" Note="分支节点">
91
+			<Branch Value="1" Pos="16" /><!--1.继续等待-->
92
+			<Branch Value="2" Pos="29" /><!--2.转值班电话-->
93
+			<Branch Value="3" Pos="20" /><!--3.留言-->
94
+		</cell>		
95
+		<cell Name="CELL_CONTINUEQUEUE" Pos="16" Agent="AgentNo" Exten="AgentExtNo" Audio="D:\Midware\wav\保持音.wav" Timeout="60" SuccessPos="31" HangupPos="24" TimeoutPos="14" Note="继续排队节点" />
96
+		<cell Name="CELL_CANCELQUEUE" Pos="17" Reason="等烦了" Next="24" Note="放弃排队节点" />		
97
+		<!--20190814 zhengbingbing  取消欢迎词播报后,取消通话录音提示播报,直接提示工号-->
98
+		<cell Name="CELL_AUDIODTMF" Pos="18" PlayType="2" ContentType="1" Content="D:\Midware\wav\通话录音提示音.wav" TTSNumMode="1" 
99
+		TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="31" FailPos="24" HangupPos="24" Note="转接电话提示录音" />
100
+		<cell Name="CELL_AUDIODTMF" Pos="31" PlayType="2" ContentType="2" Content=" `vs40 您好, `dig`vs30 %[AgentNo] `vs50 号话务员为您服务." TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="19" FailPos="24" HangupPos="24" Note="播报工号" />
101
+		<cell Name="CELL_TURNAGENT" Pos="19" Exten="AgentExtNo" SuccessPos="25" FailPos="17" HangupPos="24" Note="转座席节点">
102
+		  <BandData Var="CallID" />
103
+		</cell>
104
+		<!--排队,转坐席-->
105
+		
106
+		<!--留言-->
107
+		<cell Name="CELL_AUDIODTMF" Pos="20" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" 
108
+		TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="21" FailPos="24" HangupPos="24" Note="留言开始放音" />
109
+		<cell Name="CELL_LEAVEWORD" Pos="21" Path="%[CallID]_%[CallerID]_%[StartTime].wav" FinishKey="#" Timeout="60" TimeoutPos="22" HangupPos="23" FinishPos="22" Note="留言节点" />
110
+		<cell Name="CELL_AUDIODTMF" Pos="22" PlayType="2" ContentType="1" Content="D:\Midware\wav\留言结束提示音.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="3" FinishKey="#" KeyVar="" SuccessPos="23" FailPos="23" HangupPos="23" Note="留言结束放音" />
111
+		<cell Name="CELL_SQL" Pos="23" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" 
112
+		SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',4,0,'1','%[CallID]_%[CallerID]_%[StartTime].wav','%[CalleeID]' " IsSaved="no" 
113
+		SuccessPos="24" FailPos="24" Note="留言入库" />
114
+		
115
+		<!--留言-->
116
+		
117
+		<!--转值班电话-->
118
+		<cell Name="CELL_AUDIODTMF" Pos="29" PlayType="2" ContentType="1" Content="D:\Midware\wav\转值班电话提示.wav" TTSNumMode="1" TTSSpeed="50" TTSVolume="50" TTSEngine="0" StopWhenDtmf="2" MaxKeyCount="1" KeyPressInterval="0" FinishKey="#" KeyVar="" SuccessPos="701" FailPos="24" HangupPos="24" Note="转值班电话提示音" />
119
+		<cell Name="CELL_SQL" Pos="701" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr="EXEC P_GetZBDH '%[CalleeID]' " IsSaved="yes" SuccessPos="702" FailPos="24" Note="获取值班电话" />
120
+		<cell Name="CELL_RECORDSET" Pos="702" LPos="30" EPos="30" GPos="30" Note="获取值班电话结果">
121
+			<Map Var="zbdh" />
122
+		</cell>
123
+		<cell Name="CELL_TRANSFEROUT" Pos="30" CalleeNumType="2" CalleeNum="zbdh" Timeout="60" SuccessPos="25" FailPos="24" Note="转值班电话" />
124
+		<!--转值班电话-->
125
+		
126
+		<!---->
127
+		<cell Name="CELL_SQL" Pos="24" ConnStr="Provider=SQLOLEDB.1;Password=hykj800100;Persist Security Info=True;User ID=sa;Initial Catalog=CallCenter_XinXiangXLX;Data Source=10.11.202.222" SqlStr=" exec P_OptCallRecords '%[CallerID]','%[CallID]',2,0,'1','','%[CalleeID]' " IsSaved="no" 
128
+		SuccessPos="204" FailPos="204" Note="更新挂机时间" />
129
+		<cell Name="CELL_HANGUP" Pos="204" Next="25" Note="挂机节点" />
130
+		<cell Name="CELL_END" Pos="25" Note="结束节点" />	
131
+		<!---->
132
+	</flow>		
133
+</ivr>

BIN
ivr/wav/black.wav


BIN
ivr/wav/holiday.wav


BIN
ivr/wav/mydend.wav


BIN
ivr/wav/mydstart.wav


BIN
ivr/wav/welcome-jj.wav


BIN
ivr/wav/welcome-nx.wav


BIN
ivr/wav/welcome-xj.wav


BIN
ivr/wav/welcome-xlx.wav


BIN
ivr/wav/假期提示音.wav


BIN
ivr/wav/假期提示音_原20180926.wav


BIN
ivr/wav/坐席全忙.wav


BIN
ivr/wav/坐席全忙_原20180926.wav


BIN
ivr/wav/欢迎词.wav


BIN
ivr/wav/通话录音提示.wav


BIN
ivr/wav/通话录音提示音.wav


BIN
ivr/wav/黑名单提示音.wav


BIN
ivr/wav_20190808/aa(1).mp3


BIN
ivr/wav_20190808/welcome-nx.wav


BIN
ivr/wav_20190808/welcome-xlx.wav


BIN
ivr/wav_20190808/农心肥业配乐1(1)(1)(1).wav


BIN
ivr/wav_20190808/高效肥倡导者--我和你.mp3


+ 0 - 27
ivr/语音文本.txt

@@ -1,27 +0,0 @@
1
-欢迎词
2
-欢迎致电郑州三元财务,电话正在转接,请稍后
3
-
4
-假期提示音
5
-对不起,现在是非人工服务时间,感谢您的来电,再见
6
-假期提示音2 ------------
7
-对不起,现在是非人工服务时间,转值班电话请按1,语音留言请按2,结束请挂机!
8
-
9
-坐席全忙
10
-对不起,现在坐席正忙,继续等待请按1,结束请挂机!
11
-坐席全忙2 ------------
12
-对不起,现在坐席正忙,继续等待请按1,转值班电话请按2,语音留言请按3,结束请挂机!
13
-
14
-通话录音提示音
15
-为了保证服务质量,本次通话可能会被录音,电话转接中,请稍后
16
-
17
-保持音
18
-
19
-留言提示音
20
-
21
-留言结束提示音
22
-
23
-黑名单提示音
24
-对不起,您没有呼叫权限,感谢您的来电,再见
25
-
26
-转值班电话提示
27
-正在为您转接中,请稍后

+ 70 - 0
文档/Sql/sql_20190605_reg.sql

@@ -0,0 +1,70 @@
1
+select * from T_RegionCategory --where F_ParentId in (select F_RegionId from T_RegionCategory where F_ParentId=16 and F_Layer=2) group by F_RegionName
2
+--F_Layer=3--where F_ParentId>0
3
+--truncate table T_RegionCategory
4
+--乡镇
5
+--insert into T_RegionCategory(F_RegionName,F_Layer,F_ParentId,F_DeleteFlag)
6
+--select F_RegionName,4,(select F_RegionID from T_RegionCategory where F_ParentId in (select F_RegionId from T_RegionCategory where F_ParentId=16 and F_Layer=2) and F_Layer=3 and F_RegionName=f_districtcounty ) F_ParentId,0 from [AD_Township-henan]
7
+
8
+--区县
9
+--insert into T_RegionCategory(F_RegionName,F_Layer,F_ParentId,F_DeleteFlag)
10
+----select F_Name,3,F_ParentId,0 from AC_DistrictCounty2
11
+--insert into T_RegionCategory(F_RegionName,F_Layer,F_ParentId,F_DeleteFlag)values('郑州经济技术开发区',3,182,0)
12
+--insert into T_RegionCategory(F_RegionName,F_Layer,F_ParentId,F_DeleteFlag)values('郑州高新技术产业开发区',3,182,0)
13
+--insert into T_RegionCategory(F_RegionName,F_Layer,F_ParentId,F_DeleteFlag)values('郑州航空港经济综合实验区',3,182,0)
14
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(184,3,0,'洛阳高新技术产业开发区')
15
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(185,3,0,'平顶山高新技术产业开发区')
16
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(185,3,0,'平顶山市新城区')
17
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(186,3,0,'安阳高新技术产业开发区')
18
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(187,3,0,'鹤壁经济技术开发区')
19
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(188,3,0,'新乡高新技术产业开发区')
20
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(188,3,0,'新乡经济技术开发区')
21
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(188,3,0,'新乡市平原城乡一体化示范区')
22
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(189,3,0,'焦作城乡一体化示范区')
23
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(190,3,0,'河南濮阳工业园区')
24
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(190,3,0,'濮阳经济技术开发区')
25
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(191,3,0,'许昌经济技术开发区')
26
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(192,3,0,'漯河经济技术开发区')
27
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(193,3,0,'河南三门峡经济开发区')
28
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(194,3,0,'豫东综合物流产业聚集区')
29
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(194,3,0,'河南商丘经济开发区')
30
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(195,3,0,'河南周口经济开发区')
31
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(196,3,0,'河南驻马店经济开发区')
32
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(197,3,0,'南阳高新技术产业开发区')
33
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(197,3,0,'南阳市城乡一体化示范区')
34
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)values(198,3,0,'信阳高新技术产业开发区')
35
+
36
+--市
37
+--insert into T_RegionCategory(F_RegionName,F_Layer,F_ParentId,F_DeleteFlag)
38
+--select F_RegionName,F_Layer,(select F_RegionId from T_RegionCategory where F_RegionName=AB_city.F_Province) F_Parentid,0 from AB_city
39
+--insert into T_RegionCategory(F_ParentId,F_Layer,F_DeleteFlag,F_RegionName)
40
+--values(199,3,0,'济源市')
41
+
42
+--省
43
+--insert into T_RegionCategory(F_RegionName,F_Layer,F_ParentId,F_DeleteFlag)
44
+--select F_RegionName,F_Layer,F_ParentId,0 from AA_province
45
+select * from T_RegionCategory where F_ParentId=16 and F_Layer=2
46
+select * from T_RegionCategory where F_ParentId in (select F_RegionId from T_RegionCategory where F_ParentId=16 and F_Layer=2) 
47
+select *,(select F_RegionID from T_RegionCategory where F_ParentId in (select F_RegionId from T_RegionCategory where F_ParentId=16 and F_Layer=2) and F_Layer=3 and F_RegionName=f_districtcounty ) from [AD_Township-henan]
48
+
49
+
50
+
51
+
52
+--update T_RegionCategory set F_RegionName='管城回族区' where F_RegionId=1737
53
+--update T_RegionCategory set F_RegionName='顺河回族区' where F_RegionId=1748
54
+--update T_RegionCategory set F_RegionName='瀍河回族区' where F_RegionId=1757
55
+
56
+
57
+--select F_RegionName,COUNT(1) from T_RegionCategory where F_ParentId>0 group by F_RegionName
58
+--select * from T_RegionCategory where F_RegionId in (17,21)
59
+--select * from AC_DistrictCounty2 where F_City='省直辖县级行政区划'
60
+--select * from AA_province
61
+--select *,(select F_RegionId from AA_province where F_Province=F_RegionName) F_Parentid from AB_city
62
+--select * from AC_DistrictCounty2 where F_City='省直辖县级行政区划'
63
+--select * from AC_DistrictCounty2
64
+--select * from AD_Township-henan
65
+
66
+--select F_RegionName,COUNT(1) from AB_city group by F_RegionName
67
+--select * from AB_City where F_RegionName='省直辖县级行政区划'
68
+
69
+
70
+--select  * from splitl('东城区、西城区、朝阳区、丰台区、石景山区、海淀区、顺义区、通州区、大兴区、房山区、门头沟区、昌平区、平谷区、密云区、怀柔区、延庆区、密云县、延庆县','、') 

+ 195 - 0
文档/Sql/sql_20190610_T_Cus_CustomerBaseNew.sql

@@ -0,0 +1,195 @@
1
+USE [CallCenter_XinXiangXLX]
2
+GO
3
+
4
+/****** Object:  Table [dbo].[T_Cus_CustomerBaseNew]    Script Date: 06/10/2019 09:17:58 ******/
5
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Cus_CustomerBaseNew]') AND type in (N'U'))
6
+DROP TABLE [dbo].[T_Cus_CustomerBaseNew]
7
+GO
8
+
9
+USE [CallCenter_XinXiangXLX]
10
+GO
11
+
12
+/****** Object:  Table [dbo].[T_Cus_CustomerBaseNew]    Script Date: 06/10/2019 09:17:58 ******/
13
+SET ANSI_NULLS ON
14
+GO
15
+
16
+SET QUOTED_IDENTIFIER ON
17
+GO
18
+
19
+SET ANSI_PADDING ON
20
+GO
21
+
22
+CREATE TABLE [dbo].[T_Cus_CustomerBaseNew](
23
+	[F_CustomerId] [int] IDENTITY(1,1) NOT NULL,
24
+	[F_CustomerCode] [nvarchar](100) NULL,--客户编码:10位数字
25
+	[F_CompanyName] [nvarchar](200) NULL,--公司名称
26
+	[F_AreaID] [int] NULL,--大区
27
+	[F_BranchID] [int] NULL,--分公司
28
+	[F_Salesman] [nvarchar](200) NULL,--业务员
29
+	[F_SalesPhone] [nvarchar](200) NULL,--业务员电话
30
+	[F_CustomerNature] [nvarchar](200) NULL,--客户性质
31
+	[F_Channel] [nvarchar](200) NULL,--渠道类型:总经销、二级商、种田大户、农户、化工客户、公司员工
32
+	[F_Credit] [nvarchar](200) NULL,--信用等级:一星、二星、三星、四星、五星、空
33
+	[F_Legal] [nvarchar](200) NULL,--法人
34
+	[F_LegalPhone] [nvarchar](200) NULL,--法人电话
35
+	[F_AddressProvince] [nvarchar](200) NULL,--省
36
+	[F_AddressCity] [nvarchar](200) NULL,--市
37
+	[F_AddressCountry] [nvarchar](200) NULL,--县
38
+	[F_AddressTownship] [nvarchar](200) NULL,--乡
39
+	[F_AddressFull] [nvarchar](200) NULL,--详细地址
40
+	[F_Brands] [nvarchar](200) NULL,--经营品牌:心连心、手拉手、沃利沃、双心、空
41
+	[F_Product] [nvarchar](200) NULL,--产品:复合肥心连心、复合肥手拉手、复合肥沃利沃、复合肥双心、尿素心连心、尿素手拉手、尿素沃利沃、尿素双心
42
+	[F_FrozenFlag] [nvarchar](200) NULL,--冻结标志
43
+	[F_IsOpenAccount] [nvarchar](200) NULL,--是否开户:已开户、未开户
44
+	[F_LevelCode] [nvarchar](200) NULL,--上级客户编码
45
+	[F_LevelName] [nvarchar](200) NULL,--上级客户名称
46
+	[F_MnemonicCode] [nvarchar](200) NULL,--助记码
47
+	[F_InvoiceBank] [nvarchar](200) NULL,--开票银行名称
48
+	[F_InvoiceBankAccount] [nvarchar](200) NULL,--开票银行账号
49
+	[F_TaxRegCode] [nvarchar](200) NULL,--纳税人登记号
50
+	[F_IsRunXLX] [nvarchar](200) NULL,--是否经营心连心:是、否
51
+	[F_AnnualSales] [nvarchar](200) NULL,--年销量
52
+	[F_Formula] [nvarchar](200) NULL,--配方
53
+	[F_RaiseCrops] [nvarchar](200) NULL,--种植作物
54
+	[F_PlantingArea] [nvarchar](200) NULL,--种植面积
55
+	[F_FertilizerBrand] [nvarchar](200) NULL,--用肥品牌
56
+	[F_FileId] [int] NULL,--导入使用
57
+	[F_WxPassword] [varchar](100) NULL,
58
+	[F_WxOpenId] [nvarchar](300) NULL,
59
+	[F_Remark] [ntext] NULL,--备注
60
+	[F_CreateBy] [nvarchar](100) NULL,
61
+	[F_CreateOn] [datetime] NULL,
62
+	[F_UpdateCount] [int] NULL,
63
+	[F_UpdateBy] [varchar](50) NULL,
64
+	[F_UpdateOn] [datetime] NULL,
65
+	[F_IsDelete] [smallint] NULL,
66
+	[F_DeleteBy] [nvarchar](100) NULL,
67
+	[F_DeleteOn] [datetime] NULL,
68
+
69
+ CONSTRAINT [PK_T_Cus_CustomerBaseNew] PRIMARY KEY CLUSTERED 
70
+(
71
+	[F_CustomerId] ASC
72
+)WITH (PAD_INDEX  = OFF, STATISTICS_NORECOMPUTE  = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS  = ON, ALLOW_PAGE_LOCKS  = ON) ON [PRIMARY]
73
+) ON [PRIMARY] TEXTIMAGE_ON [PRIMARY]
74
+
75
+GO
76
+
77
+SET ANSI_PADDING OFF
78
+GO
79
+
80
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'自增ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_CustomerId'
81
+GO
82
+
83
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户编号:10位数字' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_CustomerCode'
84
+GO
85
+
86
+
87
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'公司名称' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_CompanyName'
88
+GO
89
+
90
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'大区ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_AreaID'
91
+GO
92
+
93
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'分公司ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_BranchID'
94
+GO
95
+
96
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'业务员' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Salesman'
97
+GO
98
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'业务员电话' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_SalesPhone'
99
+GO
100
+
101
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户性质' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_CustomerNature'
102
+GO
103
+
104
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'渠道类型:总经销、二级商、种田大户、农户、化工客户、公司员工' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Channel'
105
+GO
106
+
107
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'信用等级:一星、二星、三星、四星、五星、空' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Credit'
108
+GO
109
+
110
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'法人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Legal'
111
+GO
112
+
113
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'法人电话' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_LegalPhone'
114
+GO
115
+
116
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'省' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_AddressProvince'
117
+GO
118
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_AddressCity'
119
+GO
120
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'县' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_AddressCountry'
121
+GO
122
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'乡' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_AddressTownship'
123
+GO
124
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'详细地址' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_AddressFull'
125
+GO	
126
+
127
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'经营品牌:心连心、手拉手、沃利沃、双心、空' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Brands'
128
+GO
129
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'产品:复合肥心连心、复合肥手拉手、复合肥沃利沃、复合肥双心、尿素心连心、尿素手拉手、尿素沃利沃、尿素双心' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Product'
130
+GO
131
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'冻结标志' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_FrozenFlag'
132
+GO
133
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否开户:已开户、未开户' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_IsOpenAccount'
134
+GO
135
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'上级客户编码' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_LevelCode'
136
+GO
137
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'上级客户名称' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_LevelName'
138
+GO
139
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'助记码' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_MnemonicCode'
140
+GO
141
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'开票银行名称' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_InvoiceBank'
142
+GO
143
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'开票银行账号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_InvoiceBankAccount'
144
+GO
145
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'纳税人登记号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_TaxRegCode'
146
+GO
147
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否经营心连心:是、否' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_IsRunXLX'
148
+GO
149
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'年销量' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_AnnualSales'
150
+GO
151
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'配方' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Formula'
152
+GO
153
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'种植作物' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_RaiseCrops'
154
+GO
155
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'种植面积' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_PlantingArea'
156
+GO
157
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'用肥品牌' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_FertilizerBrand'
158
+GO
159
+
160
+
161
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'微信登录密码' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_WxPassword'
162
+GO
163
+
164
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'微信openid' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_WxOpenId'
165
+GO
166
+
167
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'备注' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_Remark'
168
+GO
169
+
170
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'创建人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_CreateBy'
171
+GO
172
+
173
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'创建时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_CreateOn'
174
+GO
175
+
176
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改次数' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_UpdateCount'
177
+GO
178
+
179
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_UpdateBy'
180
+GO
181
+
182
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_UpdateOn'
183
+GO
184
+
185
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否删除:0否,1是' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_IsDelete'
186
+GO
187
+
188
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'删除人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_DeleteBy'
189
+GO
190
+
191
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'删除时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew', @level2type=N'COLUMN',@level2name=N'F_DeleteOn'
192
+GO
193
+
194
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户管理表' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Cus_CustomerBaseNew'
195
+GO

+ 316 - 0
文档/Sql/sql_20190610_workorder.sql

@@ -0,0 +1,316 @@
1
+USE [CallCenter_XinXiangXLX]
2
+GO
3
+
4
+IF  EXISTS (SELECT * FROM dbo.sysobjects WHERE id = OBJECT_ID(N'[DF__T_Wo_Work__IsEff__058EC7FB]') AND type = 'D')
5
+BEGIN
6
+ALTER TABLE [dbo].[T_Wo_WorkOrder] DROP CONSTRAINT [DF__T_Wo_Work__IsEff__058EC7FB]
7
+END
8
+
9
+GO
10
+
11
+IF  EXISTS (SELECT * FROM dbo.sysobjects WHERE id = OBJECT_ID(N'[DF__T_Wo_WorkO__WjID__1F4E99FE]') AND type = 'D')
12
+BEGIN
13
+ALTER TABLE [dbo].[T_Wo_WorkOrder] DROP CONSTRAINT [DF__T_Wo_WorkO__WjID__1F4E99FE]
14
+END
15
+
16
+GO
17
+
18
+USE [CallCenter_XinXiangXLX]
19
+GO
20
+
21
+/****** Object:  Table [dbo].[T_Wo_WorkOrder]    Script Date: 06/10/2019 14:47:09 ******/
22
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Wo_WorkOrder]') AND type in (N'U'))
23
+DROP TABLE [dbo].[T_Wo_WorkOrder]
24
+GO
25
+
26
+USE [CallCenter_XinXiangXLX]
27
+GO
28
+
29
+/****** Object:  Table [dbo].[T_Wo_WorkOrder]    Script Date: 06/10/2019 14:47:09 ******/
30
+SET ANSI_NULLS ON
31
+GO
32
+
33
+SET QUOTED_IDENTIFIER ON
34
+GO
35
+
36
+SET ANSI_PADDING ON
37
+GO
38
+
39
+CREATE TABLE [dbo].[T_Wo_WorkOrder](
40
+	[F_ID] [int] IDENTITY(1,1) NOT NULL,
41
+	[F_WorkOrderCode] [varchar](50) NULL,--工单编号
42
+
43
+	[F_CallID] [varchar](50) NULL,--通话记录ID
44
+	
45
+	[F_Source] [nvarchar](200) NULL,--工单来源 电话、微信业务员、微信客户、官网
46
+	[F_Type] [nvarchar](200) NULL,--工单类型 咨询及需求、投诉、抽检 其他
47
+	[F_IncidentProvince] [nvarchar](200) NULL,--事发地-省
48
+	[F_IncidentCity] [nvarchar](200) NULL,--事发地-市
49
+	[F_IncidentCountry] [nvarchar](200) NULL,--事发地-县
50
+	[F_IncidentTownship] [nvarchar](200) NULL,--事发地-乡
51
+	[F_IncidentDetailed] [nvarchar](200) NULL,--事发地-详细
52
+	[F_SalesBase] [nvarchar](200) NULL,--销售基地 新乡、新疆、九江、东北、其他
53
+	[F_Description] [ntext] NULL,--问题描述	
54
+	[F_Files] [nvarchar](max) NULL,--附件上传ids
55
+	[F_DealType] [nvarchar](200) NULL,--处理方式 当即办理、电话转接、网络转办
56
+	
57
+	[F_CusPhone] [nvarchar](200) NULL,--来电号码
58
+	[F_CusName] [nvarchar](200) NULL,--客户姓名
59
+	[F_CompanyName] [nvarchar](200) NULL,--公司名称
60
+	[F_CustomerID] [int] NULL,--客户id
61
+	[F_MaterialID] [nvarchar](200) NULL,--物料id
62
+	[F_QuestionType] [nvarchar](200) NULL,--问题类别
63
+
64
+	[F_BatchNumber] [nvarchar](200) NULL,--生产批次号
65
+	
66
+	[F_TS_Formula] [ntext] NULL,--投诉-配方
67
+	[F_TS_Category] [nvarchar](200) NULL,--投诉-产品种类:化肥、化工、其他
68
+	[F_TS_Quantity] [nvarchar](200) NULL,--投诉-问题数量(吨)	
69
+	[F_TS_Level] [nvarchar](200) NULL,--投诉-重要级别:轻微、一般、较大、重大
70
+
71
+	[F_ZX_ProName] [nvarchar](200) NULL,--咨询-产品名称:三聚氰胺、甲醇、液氨、二甲醚、糠醇、其他
72
+	[F_ZX_Quantity] [nvarchar](200) NULL,--咨询-问题数量	
73
+	[F_ZX_Area] [nvarchar](200) NULL,--咨询-大区	
74
+	[F_ZX_Branch] [nvarchar](200) NULL,--咨询-分公司	
75
+
76
+	[F_CJ_Time] [datetime] NULL,--抽检-抽检时间	
77
+	[F_CJ_Level] [nvarchar](200) NULL,--抽检-抽检级别:乡镇级、县级、市级、省级及以上、个人送检
78
+	[F_CJ_Unit] [nvarchar](200) NULL,--抽检-抽检单位:市场监督、农业部、土肥站、工商、联合执法、其他
79
+	[F_CJ_TestUnit] [nvarchar](200) NULL,--抽检-化验单位	
80
+	[F_CJ_Tonnage] [nvarchar](200) NULL,--抽检-抽检吨数	
81
+	[F_CJ_BagNo] [nvarchar](200) NULL,--抽检-抽检袋数	
82
+	[F_CJ_Outlay] [nvarchar](200) NULL,--抽检-公关费用金额:单位元
83
+	
84
+	[F_State] [int] NULL,
85
+	
86
+	--市场管理科
87
+	[F_SC_ProductBase] [nvarchar](200) NULL,--生产基地(新乡、新疆、九江、东北、贴牌、无法确定)
88
+	[F_SC_PreliminaryOpinion][nvarchar](max) NULL,--初审意见:退货、换货、补偿、自行处理
89
+	[F_SC_QualityMonth] [nvarchar](200) NULL,--超出质保期限(算法:工单创建日期-生产日期,生产日期根据生产批次号获取,单位:月)
90
+	[F_SC_CJ_SpotResult] [nvarchar](200) NULL,--抽检-抽检结果(视同合格、合格、不合格、复检后合格、未送检)
91
+	[F_SC_CJ_SelfResult] [nvarchar](200) NULL,--抽检-自检结果
92
+	[F_SC_CJ_ApprovalNo] [nvarchar](200) NULL,--抽检-对应审批工作流单号
93
+	[F_SC_CJ_ReturnAccount] [nvarchar](200) NULL,--抽检-确认返账金额(元)
94
+	--市场管理科
95
+	
96
+	--质量管理科
97
+	[F_ZL_QualityEventLevel] [nvarchar](200) NULL,--质量事件等级(未遂、一般、较大、重大)
98
+	[F_ZL_ClaimAmount] [nvarchar](200) NULL,--索赔金额(单位元,对应责任单位)
99
+	[F_ZL_ResponsibleUnit] [nvarchar](max) NULL,--责任单位(需列出,可选多个)
100
+	[F_ZL_ApprovalOpinions] [nvarchar](200) NULL,--审批意见(同意、不同意,若选择不同意,增加输入框输入补充内容)
101
+	[F_ZL_ApprovalDisagree] [nvarchar](max) NULL,--审批不同意意见
102
+	[F_ZL_CompensationMethod] [nvarchar](200) NULL,--补偿方式(实物、钱款【单位元】,若选择钱款,增加输入框输入补充内容)
103
+	[F_ZL_CompensationMoney] [nvarchar](200) NULL,--补偿钱款
104
+	[F_ZL_CResponsibleUnits] [nvarchar](max) NULL,--对应责任单位(生产、研发、农化、物流、质量管理科,销售内勤)
105
+	[F_ZL_Fquantity] [nvarchar](200) NULL,--确认实收数量(吨)
106
+	[F_ZL_ImprovementRequirements] [nvarchar](max) NULL,--改进要求
107
+	[F_ZL_CApprovalNo] [nvarchar](200) NULL,--对应审批工作流单号
108
+	[F_ZL_CJ_IsRecord] [nvarchar](200) NULL,--抽检-未备案、已备案
109
+	--质量管理科
110
+	
111
+	[F_IsAudit] [int] NULL,	--是否审核
112
+	[F_AuditState] [int] NULL,--审核状态
113
+	[F_AuditBy] [varchar](50) NULL,--审核人
114
+	[F_AuditOn] [datetime] NULL,--审核时间
115
+	[F_AuditCont] [ntext] NULL,--审核内容
116
+		
117
+	[F_IsOver] [int] NULL,--是否超时
118
+	[F_DealBy] [varchar](50) NULL,--处理人
119
+	[F_DealTime] [datetime] NULL,--处理时间
120
+	[F_DealContent] [ntext] NULL,--处理内容
121
+	[F_DealResult][nvarchar](200) NULL,--处理结果:已处理,未处理
122
+	[F_DealReasons][nvarchar](max) NULL,--未处理原因:资金、技术、人员、其他(若选其他,则手输)
123
+	
124
+	[F_IsVisit] [int] NULL,--是否建议回访(是,否)此项若选是,则流转到客服-待回访工单,若选否,则流转至客服待完结工单
125
+	[F_VisitOn] [datetime] NULL,--回访时间
126
+	[F_VisitBy] [varchar](50) NULL,--回访人
127
+	[F_VisitResult] [varchar](50) NULL,--回访结果:非常满意、满意、一般、不满意
128
+	[F_VisitReason] [ntext] NULL,--回访不满意原因	
129
+	
130
+	[F_CreateBy] [varchar](50) NULL,
131
+	[F_CreateOn] [datetime] NULL,
132
+	[F_UpdateCount] [int] NULL,
133
+	[F_UpdateBy] [varchar](50) NULL,
134
+	[F_UpdateOn] [datetime] NULL,
135
+	[F_IsDelete] [int] NULL,
136
+	[F_DeleteBy] [varchar](50) NULL,
137
+	[F_DeleteOn] [datetime] NULL,
138
+	
139
+ CONSTRAINT [PK__T_Wo_Wor__3214EC276C040022] PRIMARY KEY CLUSTERED 
140
+(
141
+	[F_ID] ASC
142
+)WITH (PAD_INDEX  = OFF, STATISTICS_NORECOMPUTE  = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS  = ON, ALLOW_PAGE_LOCKS  = ON) ON [PRIMARY]
143
+) ON [PRIMARY] TEXTIMAGE_ON [PRIMARY]
144
+
145
+GO
146
+
147
+
148
+
149
+SET ANSI_PADDING OFF
150
+GO
151
+
152
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ID'
153
+GO
154
+
155
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单编号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_WorkOrderCode'
156
+GO
157
+
158
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'通话记录ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CallID'
159
+GO
160
+
161
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单来源:电话、微信业务员、微信客户、官网' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_Source'
162
+GO
163
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单类型:咨询及需求、投诉、抽检、其他' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_Type'
164
+GO
165
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'事发地-省' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IncidentProvince'
166
+GO
167
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'事发地-市' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IncidentCity'
168
+GO
169
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'事发地-县' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IncidentCountry'
170
+GO
171
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'事发地-乡' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IncidentTownship'
172
+GO
173
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'事发地-详细' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IncidentDetailed'
174
+GO
175
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'销售基地:新乡、新疆、九江、东北、其他' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SalesBase'
176
+GO
177
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'问题描述' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_Description'
178
+GO
179
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'附件上传ids' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_Files'
180
+GO
181
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'处理方式:当即办理、电话转接、网络转办' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DealType'
182
+GO
183
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'来电号码' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CusPhone'
184
+GO
185
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户姓名' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CusName'
186
+GO
187
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'公司名称' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CompanyName'
188
+GO
189
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'客户id' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CustomerID'
190
+GO
191
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'物料id' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_MaterialID'
192
+GO
193
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'问题类别' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_QuestionType'
194
+GO
195
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'生产批次号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_BatchNumber'
196
+GO
197
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'投诉-配方' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_TS_Formula'
198
+GO
199
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'投诉-产品种类:化肥、化工、其他' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_TS_Category'
200
+GO
201
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'投诉-问题数量(吨)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_TS_Quantity'
202
+GO
203
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'投诉-重要级别:轻微、一般、较大、重大' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_TS_Level'
204
+GO	
205
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'咨询-产品名称:三聚氰胺、甲醇、液氨、二甲醚、糠醇、其他' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZX_ProName'
206
+GO
207
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'咨询-问题数量' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZX_Quantity'
208
+GO
209
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'咨询-大区' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZX_Area'
210
+GO
211
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'咨询-分公司' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZX_Branch'
212
+GO
213
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'抽检-抽检时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CJ_Time'
214
+GO
215
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'抽检-抽检级别:乡镇级、县级、市级、省级及以上、个人送检' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CJ_Level'
216
+GO
217
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'抽检-抽检单位:市场监督、农业部、土肥站、工商、联合执法、其他' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CJ_Unit'
218
+GO
219
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'抽检-化验单位' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CJ_TestUnit'
220
+GO
221
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'抽检-抽检吨数' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CJ_Tonnage'
222
+GO
223
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'抽检-抽检袋数' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CJ_BagNo'
224
+GO
225
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'抽检-公关费用金额:单位元' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CJ_Outlay'
226
+GO
227
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单状态' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_State'
228
+GO
229
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市场管理科-生产基地(新乡、新疆、九江、东北、贴牌、无法确定)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SC_ProductBase'
230
+GO
231
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市场管理科-初审意见:退货、换货、补偿、自行处理' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SC_PreliminaryOpinion'
232
+GO
233
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市场管理科-超出质保期限(算法:工单创建日期-生产日期,生产日期根据生产批次号获取,单位:月)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SC_QualityMonth'
234
+GO
235
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市场管理科-抽检-抽检结果(视同合格、合格、不合格、复检后合格、未送检)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SC_CJ_SpotResult'
236
+GO
237
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市场管理科-抽检-自检结果' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SC_CJ_SelfResult'
238
+GO
239
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市场管理科-抽检-对应审批工作流单号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SC_CJ_ApprovalNo'
240
+GO
241
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'市场管理科-抽检-确认返账金额(元)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_SC_CJ_ReturnAccount'
242
+GO
243
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-质量事件等级(未遂、一般、较大、重大)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_QualityEventLevel'
244
+GO
245
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-索赔金额(单位元,对应责任单位)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_ClaimAmount'
246
+GO
247
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-责任单位(需列出,可选多个)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_ResponsibleUnit'
248
+GO
249
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-审批意见(同意、不同意,若选择不同意,增加输入框输入补充内容)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_ApprovalOpinions'
250
+GO
251
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-审批不同意意见' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_ApprovalDisagree'
252
+GO
253
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-补偿方式(实物、钱款【单位元】,若选择钱款,增加输入框输入补充内容)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_CompensationMethod'
254
+GO
255
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-补偿钱款' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_CompensationMoney'
256
+GO
257
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-对应责任单位(生产、研发、农化、物流、质量管理科,销售内勤)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_CResponsibleUnits'
258
+GO
259
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-确认实收数量(吨)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_Fquantity'
260
+GO
261
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-改进要求' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_ImprovementRequirements'
262
+GO
263
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-对应审批工作流单号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_CApprovalNo'
264
+GO
265
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'质量管理科-抽检-未备案、已备案' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_ZL_CJ_IsRecord'
266
+GO
267
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否审核' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IsAudit'
268
+GO
269
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'审核状态' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_AuditState'
270
+GO
271
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'审核人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_AuditBy'
272
+GO
273
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'审核时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_AuditOn'
274
+GO
275
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'审核内容' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_AuditCont'
276
+GO
277
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否超时' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IsOver'
278
+GO
279
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'处理人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DealBy'
280
+GO
281
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'处理时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DealTime'
282
+GO
283
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'处理内容' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DealContent'
284
+GO
285
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'处理结果:已处理,未处理' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DealResult'
286
+GO
287
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'未处理原因:资金、技术、人员、其他(若选其他,则手输)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DealReasons'
288
+GO
289
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否建议回访(是,否)此项若选是,则流转到客服-待回访工单,若选否,则流转至客服待完结工单' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IsVisit'
290
+GO
291
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'回访时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_VisitOn'
292
+GO
293
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'回访人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_VisitBy'
294
+GO
295
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'回访结果:非常满意、满意、一般、不满意' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_VisitResult'
296
+GO
297
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'回访不满意原因' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_VisitReason'
298
+GO
299
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'添加人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CreateBy'
300
+GO
301
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'添加时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_CreateOn'
302
+GO
303
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改次数' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_UpdateCount'
304
+GO
305
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_UpdateBy'
306
+GO
307
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_UpdateOn'
308
+GO
309
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否删除:0否,1是' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_IsDelete'
310
+GO
311
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'删除人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DeleteBy'
312
+GO
313
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'删除时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder', @level2type=N'COLUMN',@level2name=N'F_DeleteOn'
314
+GO
315
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单管理表' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrder'
316
+GO

+ 107 - 0
文档/Sql/sql_20190611_T_Wo_WorkOrderItem_New.sql

@@ -0,0 +1,107 @@
1
+USE [CallCenter_XinXiangXLX]
2
+GO
3
+
4
+IF  EXISTS (SELECT * FROM dbo.sysobjects WHERE id = OBJECT_ID(N'[DF__T_Wo_Work__F_IsU__44801EAD]') AND type = 'D')
5
+BEGIN
6
+ALTER TABLE [dbo].[T_Wo_WorkOrderItem_New] DROP CONSTRAINT [DF__T_Wo_Work__F_IsU__44801EAD]
7
+END
8
+
9
+GO
10
+
11
+USE [CallCenter_XinXiangXLX]
12
+GO
13
+
14
+/****** Object:  Table [dbo].[T_Wo_WorkOrderItem_New]    Script Date: 06/11/2019 17:26:41 ******/
15
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Wo_WorkOrderItem_New]') AND type in (N'U'))
16
+DROP TABLE [dbo].[T_Wo_WorkOrderItem_New]
17
+GO
18
+
19
+USE [CallCenter_XinXiangXLX]
20
+GO
21
+
22
+/****** Object:  Table [dbo].[T_Wo_WorkOrderItem_New]    Script Date: 06/11/2019 17:26:41 ******/
23
+SET ANSI_NULLS ON
24
+GO
25
+
26
+SET QUOTED_IDENTIFIER ON
27
+GO
28
+
29
+SET ANSI_PADDING ON
30
+GO
31
+
32
+CREATE TABLE [dbo].[T_Wo_WorkOrderItem_New](
33
+	[F_ID] [bigint] IDENTITY(1,1) NOT NULL,
34
+	[F_WoID] [bigint] NOT NULL,
35
+	[F_WoState] [int] NULL,
36
+	[F_ItemType] [int] NULL,
37
+	[F_OptType] [int] NULL,
38
+	[F_OptContent] [nvarchar](max) NULL,
39
+	[F_NextUser] [varchar](50) NULL,
40
+	[F_NextDept] [int] NULL,
41
+	[F_IsUsed] [int] NULL,
42
+	[F_LimitTime] [nvarchar](200) NULL,--时限	
43
+	[F_IsSMS] [int] NULL,--是否短信提醒:下一级接收人
44
+	[F_SMSToUser] [varchar](50) NULL,--短信提醒人
45
+	[F_SMSToPhone] [varchar](50) NULL,--短信提醒电话
46
+	[F_SMSContent] [ntext] NULL,--短信提醒内容
47
+	[F_CreateUser] [varchar](50) NULL,
48
+	[F_CreateTime] [datetime] NULL,
49
+ CONSTRAINT [PK__T_Wo_WorkOrderItem_New] PRIMARY KEY CLUSTERED 
50
+(
51
+	[F_ID] ASC
52
+)WITH (PAD_INDEX  = OFF, STATISTICS_NORECOMPUTE  = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS  = ON, ALLOW_PAGE_LOCKS  = ON) ON [PRIMARY]
53
+) ON [PRIMARY]
54
+
55
+GO
56
+
57
+SET ANSI_PADDING OFF
58
+GO
59
+
60
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单记录ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_ID'
61
+GO
62
+
63
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_WoID'
64
+GO
65
+
66
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工单状态' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_WoState'
67
+GO
68
+
69
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'记录类型 1工单处理,2工单催办' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_ItemType'
70
+GO
71
+
72
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'操作类型' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_OptType'
73
+GO
74
+
75
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'操作内容' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_OptContent'
76
+GO
77
+
78
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'下一步操作人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_NextUser'
79
+GO
80
+
81
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'下一步操作部门' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_NextDept'
82
+GO
83
+
84
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否在用,0是 1否' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_IsUsed'
85
+GO
86
+
87
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'时限' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_LimitTime'
88
+GO
89
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否短信提醒' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_IsSMS'
90
+GO
91
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'短信提醒人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_SMSToUser'
92
+GO
93
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'短信提醒电话' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_SMSToPhone'
94
+GO
95
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'短信提醒内容' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_SMSContent'
96
+GO
97
+
98
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'创建人' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_CreateUser'
99
+GO
100
+
101
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'创建时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_WorkOrderItem_New', @level2type=N'COLUMN',@level2name=N'F_CreateTime'
102
+GO
103
+
104
+ALTER TABLE [dbo].[T_Wo_WorkOrderItem_New] ADD  DEFAULT ((0)) FOR [F_IsUsed]
105
+GO
106
+
107
+

+ 99 - 0
文档/Sql/sql_20190614_T_Wo_QuestionManage.sql

@@ -0,0 +1,99 @@
1
+USE [CallCenter_XinXiangXLX]
2
+GO
3
+
4
+/****** Object:  Table [dbo].[T_Wo_QuestionManage]    Script Date: 06/14/2019 09:07:55 ******/
5
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Wo_QuestionManage]') AND type in (N'U'))
6
+DROP TABLE [dbo].[T_Wo_QuestionManage]
7
+GO
8
+
9
+USE [CallCenter_XinXiangXLX]
10
+GO
11
+
12
+/****** Object:  Table [dbo].[T_Wo_QuestionManage]    Script Date: 06/14/2019 09:07:55 ******/
13
+SET ANSI_NULLS ON
14
+GO
15
+
16
+SET QUOTED_IDENTIFIER ON
17
+GO
18
+
19
+SET ANSI_PADDING ON
20
+GO
21
+
22
+CREATE TABLE [dbo].[T_Wo_QuestionManage](
23
+	[F_Id] [int] IDENTITY(1,1) NOT NULL,
24
+	[F_QuestionName] [nvarchar](500) NULL,--问题
25
+	[F_QuestionContent] [ntext] NULL,--问题描述及概念
26
+	[F_ParentId] [int] NULL,--父级
27
+	[F_Label] [nvarchar](500) NULL,--级别
28
+	[F_DealMethods] [nvarchar](500) NULL,--处理方式
29
+	[F_Type] [nvarchar](500) NULL,--类型
30
+	[F_Remark] [ntext] NULL,
31
+	[F_CreateBy] [varchar](50) NULL,
32
+	[F_CreateOn] [datetime] NULL,
33
+	[F_UpdateCount] [int] NULL,
34
+	[F_UpdateBy] [varchar](50) NULL,
35
+	[F_UpdateOn] [datetime] NULL,
36
+	[F_IsDelete] [int] NULL,
37
+	[F_DeleteBy] [varchar](50) NULL,
38
+	[F_DeleteOn] [datetime] NULL,
39
+ CONSTRAINT [PK_T_Wo_QuestionManage] PRIMARY KEY CLUSTERED 
40
+(
41
+	[F_Id] ASC
42
+)WITH (PAD_INDEX  = OFF, STATISTICS_NORECOMPUTE  = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS  = ON, ALLOW_PAGE_LOCKS  = ON) ON [PRIMARY]
43
+) ON [PRIMARY] TEXTIMAGE_ON [PRIMARY]
44
+
45
+GO
46
+
47
+SET ANSI_PADDING OFF
48
+GO
49
+
50
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_Id'
51
+GO
52
+
53
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'问题名称' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_QuestionName'
54
+GO
55
+
56
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'问题描述及概念' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_QuestionContent'
57
+GO
58
+
59
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'父级ID' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_ParentId'
60
+GO
61
+
62
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'级别' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_Label'
63
+GO
64
+
65
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'处理方式' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_DealMethods'
66
+GO
67
+
68
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'类型:投诉/抽检/咨询及需求' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_Type'
69
+GO
70
+
71
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'备注' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_Remark'
72
+GO
73
+
74
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'创建人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_CreateBy'
75
+GO
76
+
77
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'创建时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_CreateOn'
78
+GO
79
+
80
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改次数' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_UpdateCount'
81
+GO
82
+
83
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_UpdateBy'
84
+GO
85
+
86
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'修改时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_UpdateOn'
87
+GO
88
+
89
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'是否删除:0否,1是' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_IsDelete'
90
+GO
91
+
92
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'删除人工号' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_DeleteBy'
93
+GO
94
+
95
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'删除时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage', @level2type=N'COLUMN',@level2name=N'F_DeleteOn'
96
+GO
97
+
98
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'问题类别表' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Wo_QuestionManage'
99
+GO

BIN
文档/Sql/sql_20190614_部门大区分公司.sql


+ 61 - 0
文档/Sql/sql_20190614_问题类别数据.sql

@@ -0,0 +1,61 @@
1
+
2
+
3
+select *from T_Wo_QuestionManage
4
+--update T_Wo_QuestionManage set f_isdelete=0
5
+
6
+------抽检 SpotCheck
7
+----养分、标识、公关
8
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
9
+--[F_CreateBy],[F_CreateOn])values('养分','',0,1,'','SpotCheck','8000',GETDATE())
10
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
11
+--[F_CreateBy],[F_CreateOn])values('标识','',0,1,'','SpotCheck','8000',GETDATE())
12
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
13
+--[F_CreateBy],[F_CreateOn])values('公关','',0,1,'','SpotCheck','8000',GETDATE())
14
+
15
+----咨询及需求问题类别
16
+----产品、农化服务、测土配方、价格、包装、真伪、公司情况、化工产品反馈
17
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
18
+--[F_CreateBy],[F_CreateOn])
19
+--values('产品','',0,1,'','ConsultingNeeds','8000',GETDATE())
20
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
21
+--[F_CreateBy],[F_CreateOn])
22
+--values('农化服务','',0,1,'','ConsultingNeeds','8000',GETDATE())
23
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
24
+--[F_CreateBy],[F_CreateOn])
25
+--values('测土配方','',0,1,'','ConsultingNeeds','8000',GETDATE())
26
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
27
+--[F_CreateBy],[F_CreateOn])
28
+--values('价格','',0,1,'','ConsultingNeeds','8000',GETDATE())
29
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
30
+--[F_CreateBy],[F_CreateOn])
31
+--values('包装','',0,1,'','ConsultingNeeds','8000',GETDATE())
32
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
33
+--[F_CreateBy],[F_CreateOn])
34
+--values('真伪','',0,1,'','ConsultingNeeds','8000',GETDATE())
35
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
36
+--[F_CreateBy],[F_CreateOn])
37
+--values('公司情况','',0,1,'','ConsultingNeeds','8000',GETDATE())
38
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
39
+--[F_CreateBy],[F_CreateOn])
40
+--values('化工产品反馈','',0,1,'','ConsultingNeeds','8000',GETDATE())
41
+
42
+
43
+
44
+
45
+
46
+----投诉问题类别
47
+
48
+--select * from A_Level1
49
+--select * from A_Level2
50
+--select * from A_Level3
51
+--insert into T_Wo_QuestionManage([F_QuestionName],[F_QuestionContent],[F_ParentId],[F_Label],[F_DealMethods],[F_Type],
52
+--[F_CreateBy],[F_CreateOn])
53
+--select F_QuestionName,F_QuestionContent,(select f_id from T_Wo_QuestionManage where T_Wo_QuestionManage.F_QuestionName=A_Level3.F_Parent and f_label=2) F_ParentID,3,F_DealMethods,'Complaint','8000',GETDATE() from A_Level3
54
+--select F_QuestionName,'',(select f_id from T_Wo_QuestionManage where T_Wo_QuestionManage.F_QuestionName=A_Level2.F_Parent) F_ParentID,1,'','Complaint','8000',GETDATE() from A_Level2
55
+--select F_QuestionName,'',0,1,'','Complaint','8000',GETDATE() from A_Level1
56
+
57
+--drop table A_Level1
58
+--drop table A_Level2
59
+--drop table A_Level3
60
+
61
+--update T_Wo_QuestionManage set f_label=2 where f_parentid>0

+ 61 - 0
文档/Sql/sql_20190617_T_Sys_WorkTimes.sql

@@ -0,0 +1,61 @@
1
+USE [CallCenter_XinXiangXLX]
2
+GO
3
+
4
+/****** Object:  Table [dbo].[T_Sys_WorkTimes]    Script Date: 06/17/2019 14:27:19 ******/
5
+IF  EXISTS (SELECT * FROM sys.objects WHERE object_id = OBJECT_ID(N'[dbo].[T_Sys_WorkTimes]') AND type in (N'U'))
6
+DROP TABLE [dbo].[T_Sys_WorkTimes]
7
+GO
8
+
9
+USE [CallCenter_XinXiangXLX]
10
+GO
11
+
12
+/****** Object:  Table [dbo].[T_Sys_WorkTimes]    Script Date: 06/17/2019 14:27:20 ******/
13
+SET ANSI_NULLS ON
14
+GO
15
+
16
+SET QUOTED_IDENTIFIER ON
17
+GO
18
+
19
+SET ANSI_PADDING ON
20
+GO
21
+
22
+CREATE TABLE [dbo].[T_Sys_WorkTimes](
23
+	[F_ID] [int] IDENTITY(1,1) NOT NULL,
24
+	[F_StartDate] [varchar](20) NULL,
25
+	[F_EndDate] [varchar](20) NULL,
26
+	[F_Name] [nvarchar](100) NULL,
27
+	[F_Remark] [nvarchar](200) NULL,
28
+	[F_HolidaysCode] [varchar](50) NULL,
29
+	[F_GroupCode] [varchar](50) NULL,
30
+	[F_CreateUser] [varchar](50) NULL,
31
+	[F_CreateTime] [datetime] NULL,
32
+ CONSTRAINT [PK__T_Sys_Wo__2C6EC7C328ED12D1] PRIMARY KEY CLUSTERED 
33
+(
34
+	[F_ID] ASC
35
+)WITH (PAD_INDEX  = OFF, STATISTICS_NORECOMPUTE  = OFF, IGNORE_DUP_KEY = OFF, ALLOW_ROW_LOCKS  = ON, ALLOW_PAGE_LOCKS  = ON) ON [PRIMARY]
36
+) ON [PRIMARY]
37
+
38
+GO
39
+
40
+SET ANSI_PADDING OFF
41
+GO
42
+
43
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工作开始时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Sys_WorkTimes', @level2type=N'COLUMN',@level2name=N'F_StartDate'
44
+GO
45
+
46
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工作结束时间' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Sys_WorkTimes', @level2type=N'COLUMN',@level2name=N'F_EndDate'
47
+GO
48
+
49
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'时间段名称' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Sys_WorkTimes', @level2type=N'COLUMN',@level2name=N'F_Name'
50
+GO
51
+
52
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'类型(工作类型(GZR,JJR)' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Sys_WorkTimes', @level2type=N'COLUMN',@level2name=N'F_Remark'
53
+GO
54
+
55
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'时间段名称' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Sys_WorkTimes', @level2type=N'COLUMN',@level2name=N'F_HolidaysCode'
56
+GO
57
+
58
+EXEC sys.sp_addextendedproperty @name=N'MS_Description', @value=N'工作时间表' , @level0type=N'SCHEMA',@level0name=N'dbo', @level1type=N'TABLE',@level1name=N'T_Sys_WorkTimes'
59
+GO
60
+
61
+

BIN
文档/Sql/sql_20190625_P_GetHolidays.sql


BIN
文档/Sql/sql_20190625_P_GetSeatGroup.sql


BIN
文档/Sql/sql_20190808.sql


BIN
文档/Sql/sql_20190809.sql


BIN
文档/Sql/sql_20190809_p_getzbdh.sql


BIN
文档/Sql/sql_20190820.sql


BIN
文档/Sql/工作簿1.xls


+ 5 - 0
文档/服务器.txt

@@ -0,0 +1,5 @@
1
+心连心数据库:
2
+123.56.106.50 pwd:Aa147258*
3
+
4
+心连心阿里云:
5
+101.200.123.179 pwd:Aa147258*

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文档/需求及问题文档/需求分析调研表20190602.xlsx