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  1. <!DOCTYPE html>
  2. <html>
  3. <head>
  4. <meta charset="utf-8">
  5. <title>安阳市大数据分析</title>
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  17. <body>
  18. <div style="overflow: hidden;position: relative;">
  19. <div class="body">
  20. <div class="container-header">
  21. <h3>安阳市12345热线大数据分析系统</h3>
  22. </div>
  23. <div class="count-resource">
  24. <div class="call_situation">
  25. <h3>话务坐席情况</h3>
  26. <!-- <div class="call_line"></div> -->
  27. <div id="main" style="width: 100%;height:240px;"></div>
  28. </div>
  29. <div class="accept_statistics">
  30. <h3 class="title">今日受理量统计</h3>
  31. <div style="width: 50%;margin-top: 80px;text-align: center;">
  32. <h3 style="margin-bottom: 10px;">话务</h3>
  33. <div id="main2" style="width: 100%;height:170px;"></div>
  34. </div>
  35. <div style="width:50%;margin-top: 80px;text-align: center;">
  36. <h3 style="margin-bottom: 10px;">工单</h3>
  37. <div id="main5" style="width: 100%;height:170px;"></div>
  38. </div>
  39. </div>
  40. <div class="accept_channel">
  41. <h3>受理渠道统计</h3>
  42. <div id="main1" style="width: 100%;height:210px;"></div>
  43. </div>
  44. </div>
  45. <div class="count-base">
  46. <ul class="map" style="width: 100%;height:740px;">
  47. <li class="lzmap">林州市</li>
  48. <li class="aymap">安阳县</li>
  49. <li class="lamap">龙安区</li>
  50. <li class="bgmap">北关区</li>
  51. <li class="gxmap">高新区</li>
  52. <li class="ydmap">殷都区</li>
  53. <li class="wfmap">文峰区</li>
  54. <li class="tymap">汤阴县</li>
  55. <li class="nhmap">内黄县</li>
  56. <li class="hxmap">滑县</li>
  57. <div class="wrap">
  58. <ul class="dataCont">
  59. <li>
  60. <span class="lable">今日受理量:</span>
  61. <span class="lable_num">7339</span>
  62. </li>
  63. <li>
  64. <span class="lable">本周受理量:</span>
  65. <span class="lable_num">7342</span>
  66. </li>
  67. <li>
  68. <span class="lable">本月受理量:</span>
  69. <span class="lable_num">99.2</span>
  70. </li>
  71. <li>
  72. <span class="lable">按时办理率:</span>
  73. <span class="lable_num">91.5</span>
  74. </li>
  75. <li>
  76. <span class="lable">办理满意度:</span>
  77. <span class="lable_num">2.1天</span>
  78. </li>
  79. </ul>
  80. <div class='bar'></div>
  81. </div>
  82. </ul>
  83. <div class="acceptance_state">
  84. <h3>平台受理情况概况</h3>
  85. <ul>
  86. <li>
  87. <div class="num sqcount">1000</div>
  88. <div class="cont">平均每天诉求量</div>
  89. </li>
  90. <li></li>
  91. <li>
  92. <div class="num jttate">95%</div>
  93. <div class="cont">电话接通率</div>
  94. </li>
  95. <li></li>
  96. <li>
  97. <div class="num zbrate">85%</div>
  98. <div class="cont">诉求直办率</div>
  99. </li>
  100. <li></li>
  101. <li>
  102. <div class="num hfrate">87%</div>
  103. <div class="cont">回访满意率</div>
  104. </li>
  105. </ul>
  106. </div>
  107. </div>
  108. <div class="count-resource">
  109. <div class="key_word">
  110. <h3>受理关键词热度分析</h3>
  111. <div id="main3" style="width: 100%;height:290px;"></div>
  112. </div>
  113. <div class="time_statistics">
  114. <h3>单位办理时长统计</h3>
  115. <div class="count-share">
  116. <div style="width: 100%;padding: 10px;height: 750px;">
  117. <table id="timelist" data-row-style="rowStyle" data-query-params="queryParams"
  118. data-pagination="true">
  119. <thead>
  120. <tr>
  121. <th data-align="center" data-formatter="rankingOperate">排名</th>
  122. <th data-field="deptname" data-align="center">单位名称</th>
  123. <th data-field="timeday" data-align="center">平均办理时长</th>
  124. </tr>
  125. </thead>
  126. <tbody class="list">
  127. </tbody>
  128. </table>
  129. </div>
  130. </div>
  131. </div>
  132. <div class="test_rank">
  133. <h3>月度考核排名</h3>
  134. <div class="count-share">
  135. <div style="width: 100%;padding: 10px;height: 750px;">
  136. <table id="testlist" data-row-style="rowStyle" data-query-params="queryParams"
  137. data-pagination="true">
  138. <thead>
  139. <tr>
  140. <th data-align="center" data-formatter="rankingOperate">排名</th>
  141. <th data-field="deptname" data-align="center">单位</th>
  142. <th data-field="total" data-align="center">考核分数</th>
  143. </tr>
  144. </thead>
  145. <tbody class="list">
  146. </tbody>
  147. </table>
  148. </div>
  149. </div>
  150. </div>
  151. </div>
  152. </div>
  153. <div class="bulletFrame">
  154. <div class="traffic_wrap">
  155. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  156. <div class="head_name">
  157. <img src="./images/secondary_img/title_right.png" class="title_left">
  158. <h3>话务坐席情况</h3>
  159. <img src="./images/secondary_img/title_left.png" class="title_right">
  160. </div>
  161. <ul class="data_info traffic">
  162. <li>
  163. <h5>总数:</h5>
  164. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  165. </li>
  166. <li>
  167. <h5>咨询:</h5>
  168. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  169. </li>
  170. <li>
  171. <h5>求助:</h5>
  172. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  173. </li>
  174. <li>
  175. <h5>建议:</h5>
  176. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  177. </li>
  178. <li>
  179. <h5>投诉:</h5>
  180. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  181. </li>
  182. <li>
  183. <h5>表扬:</h5>
  184. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  185. </li>
  186. <li>
  187. <h5>举报:</h5>
  188. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  189. </li>
  190. <li>
  191. <h5>其他:</h5>
  192. <div><span>0</span><span>0</span><span>0</span><span>0</span></div>
  193. </li>
  194. </ul>
  195. <div id="traffic" style="height:700px;width: 1750px;overflow: hidden;"></div>
  196. </div>
  197. <div class="acceptance_wrap">
  198. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  199. <div class="head_name">
  200. <img src="./images/secondary_img/title_right.png" class="title_left">
  201. <h3>今日受理量统计</h3>
  202. <img src="./images/secondary_img/title_left.png" class="title_right">
  203. </div>
  204. <ul class="data_info acceptance_info">
  205. <li><label>电话呼入量:</label><span>2</span><span>0</span><span>3</span><span>2</span></li>
  206. <li><label>电话接通量:</label><span>2</span><span>0</span><span>3</span><span>2</span></li>
  207. <li><label>工单录入量:</label><span>2</span><span>0</span><span>3</span><span>2</span></li>
  208. <li><label>工单直办量:</label><span>2</span><span>0</span><span>3</span><span>2</span></li>
  209. </ul>
  210. <div id="acceptance" style="height:700px;width: 1750px;overflow: hidden;"></div>
  211. </div>
  212. <div class="channel_wrap">
  213. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  214. <div class="head_name">
  215. <img src="./images/secondary_img/title_right.png" class="title_left">
  216. <h3>受理渠道统计</h3>
  217. <img src="./images/secondary_img/title_left.png" class="title_right">
  218. </div>
  219. <div id="channel" style="height:950px;width: 1750px;"></div>
  220. </div>
  221. <div class="keyword_wrap">
  222. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  223. <div class="head_name">
  224. <img src="./images/secondary_img/title_right.png" class="title_left">
  225. <h3>受理关键词热度分析</h3>
  226. <img src="./images/secondary_img/title_left.png" class="title_right">
  227. </div>
  228. <div class="key_content">
  229. <div class="count-share">
  230. <div style="width: 100%;padding: 10px;height: 800px;">
  231. <table id="orderlist" data-row-style="rowStyle" data-query-params="queryParams"
  232. data-pagination="true">
  233. <thead>
  234. <tr>
  235. <th data-formatter="Code" data-align="center">序号</th>
  236. <th data-field="KeyName" data-align="center" data-formatter="getKeyName">名称</th>
  237. <th data-field="Count" data-align="center">数量</th>
  238. <th data-field="Rate" data-align="center">百分比</th>
  239. </tr>
  240. </thead>
  241. <tbody class="list">
  242. </tbody>
  243. </table>
  244. </div>
  245. </div>
  246. <div class="pie_statistics">
  247. <h3>问题分类统计</h3>
  248. <div class="time">
  249. <p style="text-align: right;margin-left: 30px;" class="statisticsTime">
  250. 2021-5-16 00:00:00 至 2021-7-13 23:59:59
  251. </p>
  252. <p>
  253. 总计:<span class="total">10238</span> 件
  254. <span>&nbsp;4&nbsp;</span> 级
  255. <span class="classTotal">&nbsp;10&nbsp;</span> 类
  256. <span class="prot">&nbsp;1566&nbsp;</span> 项问题分类
  257. </p>
  258. </div>
  259. <div id="keywordPie" style="width:1100px;height:803px;"></div>
  260. </div>
  261. </div>
  262. </div>
  263. <div class="timeSta_wrap">
  264. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  265. <div class="head_name">
  266. <img src="./images/secondary_img/title_right.png" class="title_left">
  267. <h3>安阳市12345热线平台单位办理效率统计</h3>
  268. <img src="./images/secondary_img/title_left.png" class="title_right">
  269. </div>
  270. <ul class="nowTime">
  271. <li>
  272. <span class="data_time">2021-5-16至 2021-7-13</span>
  273. &nbsp;&nbsp;&nbsp;考核数据
  274. </li>
  275. <li></li>
  276. <li></li>
  277. </ul>
  278. <div style="width: 100%;padding: 10px;height: 750px;">
  279. <table id="timeSecList" data-row-style="rowStyle" data-query-params="queryParams"
  280. data-pagination="true">
  281. <thead>
  282. <tr>
  283. <th data-formatter="Code" data-align="center">序号</th>
  284. <th data-field="deptname" data-align="center" data-formatter="getCompanyName">单位</th>
  285. <th data-field="timeday" data-align="center">平均办理时长</th>
  286. <th data-field="trend" data-align="center" data-formatter="trend">趋势</th>
  287. </tr>
  288. </thead>
  289. <tbody class="list">
  290. </tbody>
  291. </table>
  292. </div>
  293. </div>
  294. <div class="rank_wrap">
  295. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  296. <div class="head_name">
  297. <img src="./images/secondary_img/title_right.png" class="title_left">
  298. <h3>安阳市12345热线平台承办单位智能考核分析</h3>
  299. <img src="./images/secondary_img/title_left.png" class="title_right">
  300. </div>
  301. <ul class="nowTime">
  302. <li>
  303. <span class="data_time">2021-5-16至 2021-7-13</span>
  304. &nbsp;&nbsp;&nbsp;平均办理时长
  305. <lable style='color: #ffe000;'>5</lable>个工作日
  306. </li>
  307. <li></li>
  308. <li></li>
  309. </ul>
  310. <div style="width: 100%;padding: 10px;height: 750px;">
  311. <table id="orderlist2" data-row-style="rowStyle" data-query-params="queryParams"
  312. data-pagination="true">
  313. <thead>
  314. <tr>
  315. <th data-formatter="Code" data-align="center">序号</th>
  316. <th data-field="deptname" data-align="center" data-formatter="getDeptname" data-width="150">单位</th>
  317. <th data-field="workordrcount" data-align="center">工单数量</th>
  318. <th data-field="dissatisfied" data-align="center">不满意数量</th>
  319. <th data-field="overcount" data-align="center">超期数量</th>
  320. <th data-field="back" data-align="center" data-formatter="numReturned">退回数量</th>
  321. <th data-field="backover" data-align="center" data-formatter="numReturnedOverdue">退回超期数量</th>
  322. <th data-field="knowledge" data-align="center" data-formatter="getKnowledge">知识库索要数量</th>
  323. <th data-field="knowledgeover" data-align="center" data-formatter="getKnowledgeNo">未及时提交量</th>
  324. <th data-field="secrecy" data-align="center" data-formatter="minusPoints">公民信息保密</th>
  325. <th data-field="divulge" data-align="center" data-formatter="minusPoints">工单处理保密</th>
  326. <th data-field="cityinformation" data-align="center" data-formatter="extraPoints">市媒体宣传</th>
  327. <th data-field="knowledgerate" data-align="center" data-formatter="extraPoints">省媒体宣传</th>
  328. <th data-field="inspection" data-align="center" data-formatter="extraPoints">市领导视察</th>
  329. <th data-field="extension" data-align="center" data-formatter="extraPoints">全市推广或收入市平台汇报材料</th>
  330. <th data-field="notice" data-align="center" data-formatter="extraPoints">涉及民生重大事项及时报送</th>
  331. <th data-field="total" data-align="center">总分</th>
  332. </tr>
  333. </thead>
  334. <tbody class="list">
  335. </tbody>
  336. </table>
  337. </div>
  338. </div>
  339. <div class="map_wrap">
  340. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  341. <div class="head_name">
  342. <img src="./images/secondary_img/title_right.png" class="title_left">
  343. <h3>安阳市可视化地图管理</h3>
  344. <img src="./images/secondary_img/title_left.png" class="title_right">
  345. </div>
  346. <div id="allmap" style="width: 95%;height: 730px;"></div>
  347. <ul class="infoTitle">
  348. <li>
  349. <label>
  350. <img src="./images/secondary_img/map_icon.png" alt="">
  351. 咨询
  352. </label>
  353. <label>
  354. <img src="./images/secondary_img/map1_icon.png" alt="">
  355. 求助
  356. </label>
  357. <label>
  358. <img src="./images/secondary_img/map2_icon.png" alt="">
  359. 投诉
  360. </label>
  361. </li>
  362. <li>
  363. <label>
  364. <img src="./images/secondary_img/map3_icon.png" alt="">
  365. 建议
  366. </label>
  367. <label>
  368. <img src="./images/secondary_img/map4_icon.png" alt="">
  369. 表扬
  370. </label>
  371. <label>
  372. <img src="./images/secondary_img/map5_icon.png" alt="">
  373. 其他
  374. </label>
  375. </li>
  376. </ul>
  377. <div class="showInfo">
  378. <h3>信息展示</h3>
  379. <div class="tablebox">
  380. <table id="tableId" border="0" cellspacing="0" cellpadding="0">
  381. <thead>
  382. <tr>
  383. <th class="caalTypeTitle">来电类别</th>
  384. <th>满意度</th>
  385. <th>问题分类(前十)</th>
  386. <th>反复反映</th>
  387. </tr>
  388. </thead>
  389. <tbody>
  390. <tr>
  391. <td class="callType">咨询</td>
  392. <td>25%</td>
  393. <td>226</td>
  394. <td>16%</td>
  395. </tr>
  396. <tr>
  397. <td class="callType">求助</td>
  398. <td>25%</td>
  399. <td>226</td>
  400. <td>16%</td>
  401. </tr>
  402. <tr>
  403. <td class="callType">建议</td>
  404. <td>25%</td>
  405. <td>226</td>
  406. <td>16%</td>
  407. </tr>
  408. <tr>
  409. <td class="callType">投诉</td>
  410. <td>25%</td>
  411. <td>226</td>
  412. <td>16%</td>
  413. </tr>
  414. <tr>
  415. <td class="callType">表扬</td>
  416. <td>25%</td>
  417. <td>226</td>
  418. <td>16%</td>
  419. </tr>
  420. <tr>
  421. <td class="callType">其他</td>
  422. <td>25%</td>
  423. <td>226</td>
  424. <td>16%</td>
  425. </tr>
  426. </tbody>
  427. </table>
  428. </div>
  429. </div>
  430. </div>
  431. <div class="acceptanceState_wrap">
  432. <img src="./images/secondary_img/close.png" alt="" class="close_icon">
  433. <div class="head_name">
  434. <img src="./images/secondary_img/title_right.png" class="title_left">
  435. <h3>安阳市12345热线平台办理情况分类</h3>
  436. <img src="./images/secondary_img/title_left.png" class="title_right">
  437. </div>
  438. <div class="key_content">
  439. <ul class="state-share">
  440. <li pos="1">
  441. <div>
  442. <span pos="1" style="text-align: left;">1</span>
  443. <span pos="1" style="text-align: right;">督办</span>
  444. </div>
  445. <div>
  446. <p pos="1">
  447. <label class="db"></label>
  448. <label>数量</label>
  449. </p>
  450. <p pos="1">
  451. <label class="bdrate"></label>
  452. <label>百分比</label>
  453. </p>
  454. </div>
  455. </li>
  456. <li pos="2">
  457. <div>
  458. <span pos="2" style="text-align: left;">2</span>
  459. <span pos="2" style="text-align: right;">直办</span>
  460. </div>
  461. <div>
  462. <p pos="2">
  463. <label class="zb"></label>
  464. <label></label>
  465. </p>
  466. <p pos="2">
  467. <label class="zbrate"></label>
  468. <label>百分比</label>
  469. </p>
  470. </div>
  471. </li>
  472. <li pos="3">
  473. <div>
  474. <span pos="3" style="text-align: left;">3</span>
  475. <span pos="3" style="text-align: right;">转办</span>
  476. </div>
  477. <div>
  478. <p pos="3">
  479. <label class="zub"></label>
  480. <label>数量</label>
  481. </p>
  482. <p pos="3">
  483. <label class="zubrate"></label>
  484. <label>百分比</label>
  485. </p>
  486. </div>
  487. </li>
  488. <li pos="4">
  489. <div>
  490. <span pos="4" style="text-align: left;">4</span>
  491. <span pos="4" style="text-align: right;">催办</span>
  492. </div>
  493. <div>
  494. <p pos="4">
  495. <label class="cb"></label>
  496. <label>数量</label>
  497. </p>
  498. <p pos="4">
  499. <label class="cbrate"></label>
  500. <label>百分比</label>
  501. </p>
  502. </div>
  503. </li>
  504. </ul>
  505. <div class="pie_statistics right_share">
  506. <p style="text-align: center;">
  507. <label class="statisticsTime"></label>&nbsp;&nbsp;
  508. 总计:<span class="stattotal" style="color: #e9d115;">10238</span> 件
  509. </p>
  510. <div id="sortPie" style="width:1100px;height:803px;"></div>
  511. </div>
  512. </div>
  513. </div>
  514. </div>
  515. <div class="bulletFrameT">
  516. <div class="workList">
  517. <img src="./images/secondary_img/close.png" alt="" class="close_iconT">
  518. <div class="head_name">
  519. <img src="./images/secondary_img/title_right.png" class="title_left">
  520. <h3>安阳市12345热线工单列表</h3>
  521. <img src="./images/secondary_img/title_left.png" class="title_right">
  522. </div>
  523. <div style="width: 100%;padding: 10px;height: 750px;">
  524. <table id="workList" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
  525. <thead>
  526. <tr>
  527. <th data-field="F_WorkOrderId" data-align="center" data-formatter="getformatter">工单编号</th>
  528. <th data-field="F_ComTitle" data-align="center">工单标题</th>
  529. <th data-field="F_WorkState" data-align="center" data-formatter="getWorkState">工单状态</th>
  530. <th data-field="UserName" data-align="center">受理人</th>
  531. <th data-field="TypeName" data-align="center">类型</th>
  532. <th data-field="DeptName" data-align="center">承办单位</th>
  533. <th data-field="F_ComContent" data-align="center" data-width="150" data-formatter="getDeptnameC">工单内容</th>
  534. <th data-field="KeyName" data-align="center">问题分类</th>
  535. </tr>
  536. </thead>
  537. <tbody class="list">
  538. </tbody>
  539. </table>
  540. </div>
  541. </div>
  542. <div class="workDetails">
  543. <div class="head_name">
  544. <img src="./images/secondary_img/title_right.png" class="title_left">
  545. <h3>安阳12345热线工单详情展示</h3>
  546. <img src="./images/secondary_img/title_left.png" class="title_right">
  547. </div>
  548. <div class="btns">
  549. <button type="button" class="btn_left" >查看流程</button>
  550. <button type="button" class="btn_right"><span class="left_R"></span>返回列表</button>
  551. </div>
  552. <div class="tablebox">
  553. <table id="tableId" border="0" cellspacing="0" cellpadding="0">
  554. <tbody>
  555. <tr>
  556. <td class="infoName">工单编号</td>
  557. <td class="contN workNo"></td>
  558. <td class="infoName">工单状态</td>
  559. <td class="contN workState"></td>
  560. <td class="infoName">受理员工号</td>
  561. <td class="contN acceptNumber"></td>
  562. <td class="infoName">受理员姓名</td>
  563. <td class="contN acceptName"></td>
  564. </tr>
  565. <tr>
  566. <td class="infoName">联系人</td>
  567. <td class="contN contacts"></td>
  568. <td class="infoName">来电号码</td>
  569. <td class="contN phone"></td>
  570. <td class="infoName">联系方式</td>
  571. <td class="contN contactInformation"></td>
  572. <td class="infoName">联系地址</td>
  573. <td class="contN contactAddress"></td>
  574. </tr>
  575. <tr>
  576. <td class="infoName">受理渠道</td>
  577. <td class="contN acceptChannel"></td>
  578. <td class="infoName">来电类别</td>
  579. <td class="contN phoneType"></td>
  580. <td class="infoName">紧急程度</td>
  581. <td class="contN urgency"></td>
  582. <td class="infoName">受理类型</td>
  583. <td class="contN acceptType"></td>
  584. </tr>
  585. <tr>
  586. <td class="infoName">是否保密</td>
  587. <td class="contN isSecrecy"></td>
  588. <td class="infoName">标题</td>
  589. <td class="contN F_ComTitle"></td>
  590. <td class="infoName">反映区域</td>
  591. <td class="contN AreaName" colspan="3"></td>
  592. </tr>
  593. <tr>
  594. <td class="infoName">问题分类</td>
  595. <td class="contB KeyName" colspan="7" style="text-align: left;"></td>
  596. </tr>
  597. <tr>
  598. <td class="infoName">问题描述</td>
  599. <td class="contB F_ComContent" colspan="7" style="text-align: left;"></td>
  600. </tr>
  601. <tr>
  602. <td class="infoName">主办单位</td>
  603. <td class="contB deptname" colspan="7" style="text-align: left;"></td>
  604. </tr>
  605. <tr>
  606. <td class="infoName">办理情况</td>
  607. <td class="contB F_Result" colspan="7" style="text-align: left;"></td>
  608. </tr>
  609. </tbody>
  610. </table>
  611. </div>
  612. </div>
  613. <div class="workProcedure">
  614. <img src="./images/secondary_img/close.png" alt="" class="close_iconP">
  615. <div class="head_name">
  616. <img src="./images/secondary_img/title_right.png" class="title_left">
  617. <h3>安阳市12345热线工单轨迹流程</h3>
  618. <img src="./images/secondary_img/title_left.png" class="title_right">
  619. </div>
  620. <ul id='timeline'>
  621. </ul>
  622. </div>
  623. <div class="callLogList">
  624. <img src="./images/secondary_img/close.png" alt="" class="close_iconT">
  625. <div class="head_name">
  626. <img src="./images/secondary_img/title_right.png" class="title_left">
  627. <h3>安阳市12345热线通话记录列表</h3>
  628. <img src="./images/secondary_img/title_left.png" class="title_right">
  629. </div>
  630. <div style="width: 100%;padding: 10px;height: 750px;">
  631. <table id="callList" data-row-style="rowStyle" data-query-params="queryParams"
  632. data-pagination="true">
  633. <thead>
  634. <tr>
  635. <th data-field="CallNumber" data-align="center">来电号码</th>
  636. <th data-field="CallType" data-align="center" data-formatter="getCallType">呼叫类型</th>
  637. <th data-field="CallState" data-align="center" data-formatter="getCallState">呼叫状态</th>
  638. <th data-field="DealType" data-align="center" data-formatter="getDisposalType">处理方式</th>
  639. <th data-field="BeginTime" data-align="center">开始时间</th>
  640. <!-- <th data-field="IvrStartTime" data-align="center">ivr开始时间</th>
  641. <th data-field="IvrEndTime" data-align="center">ivr结束时间</th>
  642. <th data-field="RingStartTime" data-align="center">振铃开始时间</th>
  643. <th data-align="RingEndTime" data-align="center">振铃结束时间</th>
  644. <th data-field="TalkStartTime" data-align="center">通话开始时间</th>
  645. <th data-field="TalkEndTime" data-align="center">通话结束时间</th> -->
  646. <th data-field="EndTime" data-align="center">结束时间</th>
  647. <th data-field="LongTime" data-align="center">总时长</th>
  648. <th data-field="IvrLongTime" data-align="center">ivr时长</th>
  649. <th data-field="RingLongTime" data-align="center">振铃时长</th>
  650. <th data-field="TalkLongTime" data-align="center">通话时长</th>
  651. <th data-field="UserCode" data-align="center">坐席工号</th>
  652. <th data-field="UserName1" data-align="center">坐席姓名</th>
  653. <th data-field="ExtNumber" data-align="center">分机</th>
  654. <th data-field="ActionType" data-align="center">状态</th>
  655. <th data-field="WorkOrderId" data-align="center" data-formatter="getWorkOrder">工单编号</th>
  656. </tr>
  657. </thead>
  658. <tbody class="list">
  659. </tbody>
  660. </table>
  661. </div>
  662. </div>
  663. <div class="rankList">
  664. <img src="./images/secondary_img/close.png" alt="" class="close_iconT">
  665. <div class="head_name">
  666. <img src="./images/secondary_img/title_right.png" class="title_left">
  667. <h3>安阳住房公积金中心智能考核数据分析</h3>
  668. <img src="./images/secondary_img/title_left.png" class="title_right">
  669. </div>
  670. <div class="renkList_time">
  671. 2021年5月6日 至 2021年7月8号 12:56
  672. </div>
  673. <!-- <div style="width: 100%;padding: 10px;height: 750px;">
  674. <table id="rankList" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
  675. <thead>
  676. <tr>
  677. <th data-field="ScoreTitle" data-align="center" style="background-color: rgb(2,112,129);">考核项</th>
  678. <th data-field="TotalScore" data-align="center">满分(分)</th>
  679. <th data-field="ActualScore" data-align="center">实际等分(分)</th>
  680. </tr>
  681. </thead>
  682. <tbody class="list">
  683. </tbody>
  684. </table>
  685. </div> -->
  686. <div class="tablebox">
  687. <table id="tableId" border="0" cellspacing="0" cellpadding="0">
  688. <thead>
  689. <tr>
  690. <th class="renkList_name">考核项</th>
  691. <th>满分(分)</th>
  692. <th>实际等分(分)</th>
  693. </tr>
  694. </thead>
  695. <tbody>
  696. <tr>
  697. <td class="renkList_name myd">满意度</td>
  698. <td>40</td>
  699. <td class="Satisfaction"></td>
  700. </tr>
  701. <tr>
  702. <td class="renkList_name aqbl">按期办理</td>
  703. <td>20</td>
  704. <td class="Onschedule"></td>
  705. </tr>
  706. <tr>
  707. <td class="renkList_name blsc">办理时长</td>
  708. <td>10</td>
  709. <td class="Processingrate"></td>
  710. </tr>
  711. <tr>
  712. <td class="renkList_name jsth">及时退回</td>
  713. <td>10</td>
  714. <td class="backrate"></td>
  715. </tr>
  716. <tr>
  717. <td class="renkList_name zskgx">知识库及时更新</td>
  718. <td>10</td>
  719. <td class="knowledgerate"></td>
  720. </tr>
  721. <tr>
  722. <td class="renkList_name bmgd">保密规定</td>
  723. <td>10</td>
  724. <td class="secrecyrate"></td>
  725. </tr>
  726. <tr>
  727. <td class="renkList_name">合计</td>
  728. <td>100</td>
  729. <td class="total"></td>
  730. </tr>
  731. </tbody>
  732. </table>
  733. </div>
  734. </div>
  735. <div class="rankListDetial">
  736. <img src="./images/secondary_img/close.png" alt="" class="close_iconR">
  737. <div class="head_name">
  738. <img src="./images/secondary_img/title_right.png" class="title_left">
  739. <h3>安阳住房公积金中心智能考核数据详情</h3>
  740. <img src="./images/secondary_img/title_left.png" class="title_right">
  741. </div>
  742. <div class="renkList_time">
  743. 2021年5月6日 至 2021年7月8号 12:56
  744. </div>
  745. <div class="tablebox">
  746. <table id="tableId" border="0" cellspacing="0" cellpadding="0">
  747. <thead>
  748. <tr>
  749. <th class="renkList_name">考核项</th>
  750. <th>总分(分)</th>
  751. <th colspan="2">计算标准</th>
  752. <th style="width: 25%;">计算过程</th>
  753. <th>等分(分)</th>
  754. </tr>
  755. </thead>
  756. <tbody>
  757. <tr>
  758. <td class="renkList_name headline" rowspan="3">综合满意度</td>
  759. <td rowspan="3" class="totalScore">40</td>
  760. <td class="renkList_name headline1">权重</td>
  761. <td class="headline1_score">40</td>
  762. <td class="formula1">权重分数*(1-不满意工单量/承办工单量)</td>
  763. <td rowspan="3" class="nowScore">4</td>
  764. </tr>
  765. <tr>
  766. <td class="renkList_name headline2">承办工单量</td>
  767. <td class="headline2_score"></td>
  768. <td class="formula2">权重分数*(1-超期率)</td>
  769. </tr>
  770. <tr>
  771. <td class="renkList_name headline3">超期工单量</td>
  772. <td class="headline3_score">11</td>
  773. <td class="formula3">12</td>
  774. </tr>
  775. </tbody>
  776. </table>
  777. </div>
  778. </div>
  779. <div class="backworkList">
  780. <img src="./images/secondary_img/close.png" alt="" class="close_iconT">
  781. <div class="head_name">
  782. <img src="./images/secondary_img/title_right.png" class="title_left">
  783. <h3>安阳市12345热线退回工单列表</h3>
  784. <img src="./images/secondary_img/title_left.png" class="title_right">
  785. </div>
  786. <div style="width: 100%;padding: 10px;height: 750px;">
  787. <table id="backworkList" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
  788. <thead>
  789. <tr>
  790. <th data-field="F_WorkOrderId" data-align="center" data-formatter="getformatter">工单编号</th>
  791. <th data-field="F_ComTitle" data-align="center">工单标题</th>
  792. <th data-field="F_WorkState" data-align="center" data-formatter="getWorkState">工单状态</th>
  793. <th data-field="UserName" data-align="center">受理人</th>
  794. <th data-field="TypeName" data-align="center">类型</th>
  795. <th data-field="DeptName" data-align="center">承办单位</th>
  796. <th data-field="F_ComContent" data-align="center" data-width="250" data-formatter="getDeptnameC">工单内容</th>
  797. <th data-field="KeyName" data-align="center">问题分类</th>
  798. </tr>
  799. </thead>
  800. <tbody class="list">
  801. </tbody>
  802. </table>
  803. </div>
  804. </div>
  805. <div class="knowledgeBase">
  806. <img src="./images/secondary_img/close.png" alt="" class="close_iconT">
  807. <div class="head_name">
  808. <img src="./images/secondary_img/title_right.png" class="title_left">
  809. <h3>安阳市12345热线知识库列表</h3>
  810. <img src="./images/secondary_img/title_left.png" class="title_right">
  811. </div>
  812. <div style="width: 100%;padding: 10px;">
  813. <table id="orderlist3" data-row-style="rowStyle" data-query-params="queryParams" data-pagination="true">
  814. <thead>
  815. <tr>
  816. <th data-field="F_Descript" data-formatter="GetCont" data-align="center">文本描述</th>
  817. <th data-field="F_Level" data-align="center" data-formatter="States">级别</th>
  818. <th data-field="F_DeptName" data-align="center">承办单位</th>
  819. <th data-field="F_CreateTime" data-align="center">添加时间</th>
  820. <th data-field="F_CreateUserName" data-align="center">添加人</th>
  821. <th data-field="F_SubmitUserName" data-align="center">提交人</th>
  822. <th data-field="F_SubmitTime" data-align="center">提交时间</th>
  823. <th data-field="F_LimitTime" data-align="center">时限</th>
  824. <th data-field="F_WorkOrderId" data-formatter="Dispose" data-align="center" class="operation_list">操作</th>
  825. </tr>
  826. </thead>
  827. <tbody class="list"></tbody>
  828. </table>
  829. </div>
  830. </div>
  831. <div class="acceptCont">
  832. <img src="./images/secondary_img/close.png" alt="" class="close_iconT">
  833. <div class="head_name">
  834. <img src="./images/secondary_img/title_right.png" class="title_left">
  835. <h3>安阳市12345热线平台办理情况</h3>
  836. <img src="./images/secondary_img/title_left.png" class="title_right">
  837. </div>
  838. <div class="key_content">
  839. <div class="count-share">
  840. <div style="width: 100%;padding: 10px;height: 800px;">
  841. <table id="acceptContlist" data-row-style="rowStyle" data-query-params="queryParams"
  842. data-pagination="true">
  843. <thead>
  844. <tr>
  845. <th data-formatter="Code" data-align="center">序号</th>
  846. <th data-field="deptname" data-align="center" data-formatter="getDeptnameP">名称</th>
  847. <th data-field="total" data-align="center">数量</th>
  848. <th data-field="rate" data-align="center">百分比</th>
  849. </tr>
  850. </thead>
  851. <tbody class="list">
  852. </tbody>
  853. </table>
  854. </div>
  855. </div>
  856. <div class="pie_statistics">
  857. <h3>问题分类统计</h3>
  858. <div id="keywordPie2" style="width:1100px;height:803px;"></div>
  859. </div>
  860. </div>
  861. </div>
  862. <div class="acceptCont2">
  863. <img src="./images/secondary_img/close.png" alt="" class="close_iconT">
  864. <div class="head_name">
  865. <img src="./images/secondary_img/title_right.png" class="title_left">
  866. <h3>安阳市12345热线平台办理情况</h3>
  867. <img src="./images/secondary_img/title_left.png" class="title_right">
  868. </div>
  869. <div class="key_content">
  870. <div class="count-share">
  871. <div style="width: 100%;padding: 10px;height: 800px;">
  872. <table id="acceptContlist2" data-row-style="rowStyle" data-query-params="queryParams"
  873. data-pagination="true">
  874. <thead>
  875. <tr>
  876. <th data-formatter="Code" data-align="center">序号</th>
  877. <th data-field="KeyName" data-align="center" data-formatter="getCompanyNameP2" >名称</th>
  878. <th data-field="Count" data-align="center">数量</th>
  879. <th data-field="Rate" data-align="center">百分比</th>
  880. </tr>
  881. </thead>
  882. <tbody class="list">
  883. </tbody>
  884. </table>
  885. </div>
  886. </div>
  887. <div class="pie_statistics">
  888. <h3>问题分类统计</h3>
  889. <div class="time">
  890. <p style="text-align: right;margin-left: 30px;" class="statisticsTime">
  891. 2021-5-16 00:00:00 至 2021-7-13 23:59:59
  892. </p>
  893. <p>
  894. 总计:<span class="total">10238</span> 件
  895. <span>&nbsp;4&nbsp;</span> 级
  896. <span class="classTotal">&nbsp;10&nbsp;</span> 类
  897. <span class="prot">&nbsp;1566&nbsp;</span> 项问题分类
  898. </p>
  899. </div>
  900. <div id="keywordPie3" style="width:1100px;height:803px;"></div>
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