中航光电的中间件仓库

TaskIvrTurnOut.cpp 5.3KB

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  1. #include "stdafx.h"
  2. #include "TaskIvrTurnOut.h"
  3. #include "LineHolder.h"
  4. #include "LogicLine.h"
  5. #include "CtiCore.h"
  6. #include "StatisticsMgr.h"
  7. #include "CallSession.h"
  8. #include "SessionHolder.h"
  9. #include "SqlWriter.h"
  10. CTaskIvrTurnOut::CTaskIvrTurnOut(CPduEntity &PduEntity) : CTask(PduEntity)
  11. {
  12. }
  13. CTaskIvrTurnOut::~CTaskIvrTurnOut(void)
  14. {
  15. }
  16. /*****************************************************************
  17. **【函数名称】 DoTask
  18. **【函数功能】 Task处理
  19. **【参数】
  20. **【返回值】 void
  21. ****************************************************************/
  22. BOOL CTaskIvrTurnOut::DoTask()
  23. {
  24. // 显示日志
  25. ShowLog();
  26. // 校验
  27. if(!Verify()) return FALSE;
  28. // 设置当前操作类型
  29. m_pCurrLine->opType() = PDU_CMD_IVR_TURN_OUTLINE;
  30. // 底层设备发送命令
  31. LineOpParam pLineOpParam;
  32. memset(&pLineOpParam, 0, sizeof(pLineOpParam));
  33. pLineOpParam.nParam1 = m_CurrCmd.GetDataUInt(6); // 呼叫时长
  34. lstrcpy(pLineOpParam.szParam1, m_CurrCmd.GetDataString(5)); // 主叫号码
  35. lstrcpy(pLineOpParam.szParam2, m_CurrCmd.GetDataString(4)); // 转移号码
  36. T_EvtIvrCallOut repInfo;
  37. memset(&repInfo, 0, sizeof(repInfo)); // 线路
  38. lstrcpy(repInfo.szCalleeNum, pLineOpParam.szParam2); // 被叫号码
  39. CStatisticsMgr::GetInstance().onCallDetail(m_pCurrLine->callId(), REP_EVENT_TRANSFER_TRUNK, m_pCurrLine->lineId(), &repInfo);
  40. return CCtiCore::GetInstance().getDevLink().exec((long)this, LINE_OP_TURNOUT, m_pCurrLine->lineId(), &pLineOpParam);
  41. }
  42. /*****************************************************************
  43. **【函数名称】 Verify
  44. **【函数功能】 校验
  45. **【参数】
  46. **【返回值】 BOOL
  47. ****************************************************************/
  48. BOOL CTaskIvrTurnOut::Verify()
  49. {
  50. // 线路绑定校验
  51. if(!_bindLogicLine(m_CurrCmd.GetDataUInt(3)))
  52. return FALSE;
  53. // 状态校验,外线状态应该是通话
  54. if(m_pCurrLine->status() != TRUNK_STATE_TALKING)
  55. {
  56. ILogger::getInstance().log(LOG_CLASS_BUSI, LOG_LEVEL_WARNING, _T("{Task}: 线路[%d]执行IVR转外线任务校验时失败:当前线路正在通话中"), m_pCurrLine->lineId());
  57. return FALSE;
  58. }
  59. return TRUE;
  60. }
  61. /*****************************************************************
  62. **【函数名称】 ShowLog
  63. **【函数功能】 显示日志
  64. **【参数】
  65. **【返回值】 void
  66. ****************************************************************/
  67. void CTaskIvrTurnOut::ShowLog()
  68. {
  69. // 显示日志
  70. ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("IVR->CTI, CMD = [IVR转外线], \
  71. IVR = %d, HostLine = %u, DestNum = %s, CallTimeOut = %d"),
  72. m_CurrCmd.GetDataInt(1),
  73. m_CurrCmd.GetDataUInt(3),
  74. m_CurrCmd.GetDataString(4),
  75. m_CurrCmd.GetDataUInt(6));
  76. }
  77. /*****************************************************************
  78. **【函数名称】 ProcLineOpProcess
  79. **【函数功能】 处理设备操作进展
  80. **【参数】 EvtType 消息事件类型;lpContent 消息内容
  81. **【返回值】 void
  82. ****************************************************************/
  83. void CTaskIvrTurnOut::OnDevOpProcess(EventOpProcess &EvtInfo)
  84. {
  85. // 获取对端线路
  86. CLogicLine *pAssoLine = CLineHolder::GetInstance().getLogicLine(EvtInfo.nAssoLine);
  87. if (pAssoLine == NULL) {
  88. ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("CTaskIvrTurnOut,OnDevOpProcess,NoAssoLine=%d"),EvtInfo.nAssoLine);
  89. return;
  90. }
  91. // 处理会话
  92. _PrcoCallNode(m_pCurrLine->lineId(), EvtInfo.nAssoLine);
  93. // 获取主叫的工号
  94. CLogicLine *pCallerLine = CLineHolder::GetInstance().getLogicLine(atoi(EvtInfo.szCallerNum));
  95. UINT nCallerAgentId = (pCallerLine == NULL ? 0 : pCallerLine->getAgentNum());
  96. // 统计转移 REP_EVENT_TRANSFER
  97. T_EvtTransfer repInfoTransfer;
  98. memset(&repInfoTransfer, 0, sizeof(repInfoTransfer));
  99. repInfoTransfer.nPeerLineType = pAssoLine->type(); // 对端线路类型
  100. //lstrcpy(repInfoTransfer.szCallerNum, EvtInfo.szCallerNum); // 主叫号码
  101. //repInfoTransfer.nCallerAgentId = nCallerAgentId; // 主叫工号
  102. sprintf_s(repInfoTransfer.szCallerNum, "%lu", m_pCurrLine->lineId()); // 转移表中主叫号码为发起转移者的号码
  103. repInfoTransfer.nCallerAgentId = 0; // m_pCurrLine->getAgentNum(); // 主叫工号
  104. repInfoTransfer.nCalleeAgentId = 0; //pAssoLine->getAgentNum(); // 被叫坐席工号
  105. lstrcpy(repInfoTransfer.szCalleeNum, m_CurrCmd.GetDataString(3)); // 转移号码
  106. repInfoTransfer.szTrunkId = pAssoLine->lineId(); // 被转移线路Id
  107. CStatisticsMgr::GetInstance().onCallDetail(m_pCurrLine->callId(), REP_EVENT_TRANSFER, m_pCurrLine->lineId(), &repInfoTransfer);
  108. }
  109. BOOL CTaskIvrTurnOut::OnDevOpResult(EventOpResult &EvtInfo)
  110. {
  111. CCallSession* pSession = CSessionHolder::GetInstance().findSession(m_pCurrLine->callId());
  112. if (pSession == NULL) {
  113. ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("CTaskIvrTurnOut,SessionNull"));
  114. }
  115. /*if (EvtInfo.bIsSucceed) {
  116. pSession->onRecord(m_pCurrLine);
  117. }
  118. else
  119. {
  120. ILogger::getInstance().log(LOG_CLASS_SOCKET, LOG_LEVEL_NORMAL, _T("CTaskIvrTurnOut,NotRecord"));
  121. }*/
  122. // 命令返回
  123. _ProcCmdReturn(EvtInfo.bIsSucceed);
  124. // 统计
  125. T_EvtTransfer repInfoTransfer;
  126. memset(&repInfoTransfer, 0, sizeof(repInfoTransfer));
  127. repInfoTransfer.bEvtResult = EvtInfo.bIsSucceed;
  128. CStatisticsMgr::GetInstance().onCallDetail(m_TaskCallId, REP_EVENT_TRANSFER_RESULT, m_pCurrLine->lineId(), &repInfoTransfer);
  129. return TRUE;
  130. }
  131. void CTaskIvrTurnOut::addtosql(CString strNum)
  132. {
  133. CSqlWriter& Writer = CSqlWriter::GetInstance();
  134. CString strSql = _T("");
  135. strSql.Format(_T("INSERT INTO rep_trunk_call_in_called_num (CalleeNum\
  136. )\
  137. VALUES ('%s')"),
  138. strNum
  139. );
  140. Writer.addSql(strSql);
  141. }